Likelihood to Recommend ON24 works great for a 4 part webinar series we host every fall that is a annual legal update that allows us to reach a slew of clients that we would otherwise not. (if we conducted the same in person). We typically see 300+ attendees per webinar in this series. One component we focus on for some events is networking, the virtual break out rooms are a good add on when hosting but it does not replace the face to face component of networking. The ON24 ones are also more formal that a zoom breakout for instance, as ON24 is completely different experience than a Zoom webinar anyway
Read full review Qumulo is great for media and entertainment companies, that need simple and easy management of a NAS. The product can also scale and be sized to larger shops too. The support that comes with it also can act as an extension of internal IT. Their support is always watching the box when it phones home with hardware errors or if it would go offline. Qumulo is not initially set up well-running virtual workloads, while Vmware supports NFS, some settings need to be adjusted on Qumulo to allow for upgrades to happen while virtual machines are running
Read full review Pros Engagement tools to help audience members focus on the important pieces of the material. Back end analytics allowed for us to understand customer sentiment. Produce live panel discussions in addition to showing slideware and polls. Use surveys to gather feedback and understand audience interest and intent with flexible question configurations. Read full review Support, they offer a slack based support which is fast and incredibly helpful. Fast releases, they release new features every 2 weeks and actively seek out improvement ideas from end-users. NFS and SMB co-existent support through mapping permissions allows mixed end users to connect through there native protocol. Read full review Cons We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees) Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account Read full review Admin users are not able to be tied to SSO or LDAP accounts. At the start there was no RBAC but this has since been addressed. While there is incredible analytics, there is no native way to get historical trends by volume or user. Read full review Likelihood to Renew ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Read full review Usability 97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
Read full review Reliability and Availability ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Read full review Performance Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Read full review Support Rating ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Read full review Their Slack-based support is like nothing I have experienced. They are fast, helpful, and willing to go the extra mile, even when an issue is not clearly their's to solve. They are committed to your success. The engineers on the Slack channel are oftentimes the engineers that programmed the very same feature you are asking questions about or having issues with.
Read full review In-Person Training Most points of relevance were covered as far as I can remember.
Read full review Online Training On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Read full review Implementation Rating We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Read full review Alternatives Considered We previously hosted our webinars on Zoom, which was a much less interactive format and not really scaled for such large-scale events that we have been hosting. The On24 consoles are really great and we are able to have links to share with our audience. The on-demand format is also a lot better on On24 than it was on Zoom.
Read full review Qumulo was not the least expensive but we were blown away by support offered and pre-sales support to ensure questions were answered. Our main challenges were mixed end-user platforms and a diverse set of use cases on those end-user computers. Having the dual access to volumes, over NFS and SMB, helps us greatly in this area.
Read full review Scalability We haven't scaled a lot through ON24 a great deal beyond the initial scale-up of going from 4 events a year to 1+ a month but we can see that you can scale. The one drawback we have found with scalability is that events over a certain amount of time cost a lot more.
Read full review Return on Investment ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely. The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us. Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel." Read full review Reduced cost in support and upgrade times compared to old fiber San. Allows the Service Desk to focus on other things since permissions and access are simplified. Very easy and bandwidth efficient replication allows us to comply with DR. Read full review ScreenShots