ON24 vs. Webex Webinars

ON24 works great for a 4 part webinar series we host every fall that is a annual legal update that allows us to reach a slew of clients that we would otherwise not. (if we conducted the same in person). We typically see 300+ attendees per webinar in this series. One component we focus on for some events is networking, the virtual break out rooms are a good add on when hosting but it does not replace the face to face component of networking. The ON24 ones are also more formal that a zoom breakout for instance, as ON24 is completely different experience than a Zoom webinar anyway

Incentivized

With the help of Webex Webinars, creating interactive sessions has become very simple. One great thing about Webex Webinars is the option to engage the audience. We can create polls, create some NPS-related surveys, introduce live polling, create emoji reactions, etc. within the webinar platform, which helps us understand the pulse of the user.

Incentivized

• Engagement tools to help audience members focus on the important pieces of the material.
• Back end analytics allowed for us to understand customer sentiment.
• Produce live panel discussions in addition to showing slideware and polls.
• Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.

• Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
• Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
• Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.

• We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
• Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account

Incentivized

• There always seems to be room for video quality improvement (not a necessity, but would be nice)
• Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
• The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)

Incentivized

ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.

Incentivized

Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!

Incentivized

97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events

Incentivized

My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.

Incentivized

ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.

Incentivized

WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).

Incentivized

Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process

Incentivized

Fast, reliable, and consistent performance

Incentivized

ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.

Incentivized

I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.

Incentivized

Most points of relevance were covered as far as I can remember.

Incentivized

On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information

Incentivized

We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars

The implementation process was fairly simple and straightforward

Incentivized

We previously hosted our webinars on Zoom, which was a much less interactive format and not really scaled for such large-scale events that we have been hosting. The On24 consoles are really great and we are able to have links to share with our audience. The on-demand format is also a lot better on On24 than it was on Zoom.

Incentivized

We actually prefer MS teams as its now easier to chat; manage virtual backgrounds, better audio, and overall more features and tools. Given we actually use MS teams for daily meetings now, it led to us also using MS Events. As a result, we began to consolidate to only using MS teams for both daily meetings and MS events for larger meetings - in lieu of Webex Events

Incentivized

We haven't scaled a lot through ON24 a great deal beyond the initial scale-up of going from 4 events a year to 1+ a month but we can see that you can scale. The one drawback we have found with scalability is that events over a certain amount of time cost a lot more.

Incentivized

The scalability is really easy

Incentivized

• ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely.
• The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us.
• Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel."

Incentivized

• Allowed us to keep our product development moving forward during the pandemic.
• Reduced our travel costs by hosting virtual events.
• Allows us to host more events because of reduced cost over in-person events.
• Helps us with faster time to market on features as we can quickly set up and host a focus group.

Incentivized