OnBase vs. Oracle Content Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnBase
Score 8.1 out of 10
N/A
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
Oracle Content Management
Score 0.0 out of 10
N/A
Oracle Content Management for CX is used to create, syndicate, and distribute relevant and consistent content through digital channels. Oracle Content Management is a centralized content management system (CMS) offering video creation and digital asset management tools to personalize customer experiences (CX) with smart content and recommendations.N/A
Pricing
OnBaseOracle Content Management
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
OnBaseOracle Content Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OnBaseOracle Content Management
Top Pros

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Top Cons

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Features
OnBaseOracle Content Management
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
OnBase
9.0
43 Ratings
9% above category average
Oracle Content Management
-
Ratings
Content capture & imaging9.241 Ratings00 Ratings
File sync, storage & archiving9.233 Ratings00 Ratings
Document management9.942 Ratings00 Ratings
Records management8.540 Ratings00 Ratings
Content search & retrieval8.543 Ratings00 Ratings
Enterprise content collaboration8.234 Ratings00 Ratings
Content publishing & creation9.522 Ratings00 Ratings
Security, risk management & information governance9.233 Ratings00 Ratings
Contract lifecycle management9.724 Ratings00 Ratings
Automated workflows9.223 Ratings00 Ratings
Artificial intelligence9.511 Ratings00 Ratings
Mobile support9.315 Ratings00 Ratings
Integration7.522 Ratings00 Ratings
Best Alternatives
OnBaseOracle Content Management
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.8 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
MediaValet
MediaValet
Score 9.8 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OnBaseOracle Content Management
Likelihood to Recommend
9.3
(43 ratings)
-
(0 ratings)
Likelihood to Renew
8.8
(7 ratings)
-
(0 ratings)
Usability
8.6
(9 ratings)
-
(0 ratings)
Support Rating
6.4
(16 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
8.7
(3 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
OnBaseOracle Content Management
Likelihood to Recommend
Hyland Software
OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
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Oracle
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Pros
Hyland Software
  • Workflow and Configuration - easy to learn
  • Documentation for each application and toolset
  • Hyland Account Managers and staff are knowledgeable
  • Robust User Community that helps solve an issue or make recommendations
  • Web client - no application installation needed on a PC for users
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Oracle
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Cons
Hyland Software
  • I personally find the user inferface to be obnoxious and obtuse.
  • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
  • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
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Oracle
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Likelihood to Renew
Hyland Software
OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
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Oracle
No answers on this topic
Usability
Hyland Software
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
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Oracle
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Support Rating
Hyland Software
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
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Oracle
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In-Person Training
Hyland Software
The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
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Oracle
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Online Training
Hyland Software
With the Premium subscription, there is a tone of training with audio and practice options.
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Oracle
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Implementation Rating
Hyland Software
Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
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Oracle
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Alternatives Considered
Hyland Software
The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
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Oracle
No answers on this topic
Return on Investment
Hyland Software
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.
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Oracle
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ScreenShots

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.