What users are saying about
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51 Ratings

OnBase by Hyland

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51 Ratings
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Score 8 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OnBase by Hyland
9.0
Oracle CRM On Demand
Content capture & imaging
OnBase by Hyland
9.1
Oracle CRM On Demand
File sync, storage & archiving
OnBase by Hyland
9.5
Oracle CRM On Demand
Document management
OnBase by Hyland
9.6
Oracle CRM On Demand
Records management
OnBase by Hyland
8.5
Oracle CRM On Demand
Content search & retrieval
OnBase by Hyland
9.2
Oracle CRM On Demand
Enterprise content collaboration
OnBase by Hyland
9.4
Oracle CRM On Demand
Content publishing & creation
OnBase by Hyland
9.0
Oracle CRM On Demand
Security, risk management & information governance
OnBase by Hyland
9.4
Oracle CRM On Demand
Contract lifecycle management
OnBase by Hyland
8.8
Oracle CRM On Demand
Automated workflows
OnBase by Hyland
9.0
Oracle CRM On Demand
Artificial intelligence
OnBase by Hyland
7.0
Oracle CRM On Demand
Mobile support
OnBase by Hyland
8.8
Oracle CRM On Demand
Integration
OnBase by Hyland
9.3
Oracle CRM On Demand

Sales Force Automation

OnBase by Hyland
Oracle CRM On Demand
8.7
Customer data management / contact management
OnBase by Hyland
Oracle CRM On Demand
9.3
Workflow management
OnBase by Hyland
Oracle CRM On Demand
8.9
Territory management
OnBase by Hyland
Oracle CRM On Demand
9.3
Opportunity management
OnBase by Hyland
Oracle CRM On Demand
9.2
Integration with email client (e.g., Outlook or Gmail)
OnBase by Hyland
Oracle CRM On Demand
9.0
Contract management
OnBase by Hyland
Oracle CRM On Demand
7.8
Quote & order management
OnBase by Hyland
Oracle CRM On Demand
8.5
Interaction tracking
OnBase by Hyland
Oracle CRM On Demand
8.3
Channel / partner relationship management
OnBase by Hyland
Oracle CRM On Demand
8.2

Customer Service & Support

OnBase by Hyland
Oracle CRM On Demand
8.4
Case management
OnBase by Hyland
Oracle CRM On Demand
8.5
Call center management
OnBase by Hyland
Oracle CRM On Demand
8.7
Help desk management
OnBase by Hyland
Oracle CRM On Demand
8.1

Marketing Automation

OnBase by Hyland
Oracle CRM On Demand
8.9
Lead management
OnBase by Hyland
Oracle CRM On Demand
8.9
Email marketing
OnBase by Hyland
Oracle CRM On Demand
8.8

CRM Project Management

OnBase by Hyland
Oracle CRM On Demand
8.7
Task management
OnBase by Hyland
Oracle CRM On Demand
8.3
Billing and invoicing management
OnBase by Hyland
Oracle CRM On Demand
9.6
Reporting
OnBase by Hyland
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

OnBase by Hyland
Oracle CRM On Demand
8.4
Forecasting
OnBase by Hyland
Oracle CRM On Demand
8.7
Pipeline visualization
OnBase by Hyland
Oracle CRM On Demand
8.6
Customizable reports
OnBase by Hyland
Oracle CRM On Demand
7.9

Customization

OnBase by Hyland
Oracle CRM On Demand
8.4
Custom fields
OnBase by Hyland
Oracle CRM On Demand
8.9
Custom objects
OnBase by Hyland
Oracle CRM On Demand
8.1
Scripting environment
OnBase by Hyland
Oracle CRM On Demand
7.9
API for custom integration
OnBase by Hyland
Oracle CRM On Demand
8.7

Security

OnBase by Hyland
Oracle CRM On Demand
9.4
Single sign-on capability
OnBase by Hyland
Oracle CRM On Demand
9.0
Role-based user permissions
OnBase by Hyland
Oracle CRM On Demand
9.8

Social CRM

OnBase by Hyland
Oracle CRM On Demand
9.8
Social data
OnBase by Hyland
Oracle CRM On Demand
9.8
Social engagement
OnBase by Hyland
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

OnBase by Hyland
Oracle CRM On Demand
8.6
Marketing automation
OnBase by Hyland
Oracle CRM On Demand
8.5
Compensation management
OnBase by Hyland
Oracle CRM On Demand
8.7

Platform

OnBase by Hyland
Oracle CRM On Demand
9.3
Mobile access
OnBase by Hyland
Oracle CRM On Demand
9.3

Pros

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

OnBase by Hyland

OnBase by Hyland 7.7
Based on 4 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

OnBase by Hyland

OnBase by Hyland 9.3
Based on 11 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnBase by Hyland
8.8
Oracle CRM On Demand
8.1

Likelihood to Renew

OnBase by Hyland
9.3
Oracle CRM On Demand

Usability

OnBase by Hyland
7.7
Oracle CRM On Demand
9.0

Support Rating

OnBase by Hyland
9.3
Oracle CRM On Demand

Implementation Rating

OnBase by Hyland
10.0
Oracle CRM On Demand
10.0

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