OnBase vs. ProcessMaker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnBase
Score 8.1 out of 10
N/A
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
ProcessMaker
Score 9.0 out of 10
N/A
ProcessMaker is a business process management and workflow automation platform. It uses a drag-and-drop interface to build workflows to drive automation.N/A
Pricing
OnBaseProcessMaker
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OnBaseProcessMaker
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
OnBaseProcessMaker
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
OnBase
9.0
43 Ratings
9% above category average
ProcessMaker
-
Ratings
Content capture & imaging9.241 Ratings00 Ratings
File sync, storage & archiving9.233 Ratings00 Ratings
Document management9.942 Ratings00 Ratings
Records management8.540 Ratings00 Ratings
Content search & retrieval8.543 Ratings00 Ratings
Enterprise content collaboration8.234 Ratings00 Ratings
Content publishing & creation9.522 Ratings00 Ratings
Security, risk management & information governance9.233 Ratings00 Ratings
Contract lifecycle management9.724 Ratings00 Ratings
Automated workflows9.223 Ratings00 Ratings
Artificial intelligence9.511 Ratings00 Ratings
Mobile support9.315 Ratings00 Ratings
Integration7.522 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
OnBase
-
Ratings
ProcessMaker
9.3
6 Ratings
13% above category average
Dashboards00 Ratings10.06 Ratings
Standard reports00 Ratings9.06 Ratings
Custom reports00 Ratings9.06 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
OnBase
-
Ratings
ProcessMaker
9.2
6 Ratings
9% above category average
Process designer00 Ratings10.06 Ratings
Process simulation00 Ratings10.05 Ratings
Business rules engine00 Ratings8.06 Ratings
SOA support00 Ratings9.06 Ratings
Process player00 Ratings9.05 Ratings
Support for modeling languages00 Ratings9.04 Ratings
Form builder00 Ratings9.75 Ratings
Model execution00 Ratings9.05 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
OnBase
-
Ratings
ProcessMaker
7.5
4 Ratings
9% below category average
Social collaboration tools00 Ratings7.54 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
OnBase
-
Ratings
ProcessMaker
9.0
6 Ratings
10% above category average
Content management00 Ratings9.06 Ratings
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User Ratings
OnBaseProcessMaker
Likelihood to Recommend
9.4
(43 ratings)
9.0
(6 ratings)
Likelihood to Renew
8.8
(7 ratings)
-
(0 ratings)
Usability
8.6
(9 ratings)
-
(0 ratings)
Support Rating
6.3
(16 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
8.7
(3 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
OnBaseProcessMaker
Likelihood to Recommend
Hyland Software
OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
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ProcessMaker Inc.
I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold
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Pros
Hyland Software
  • Workflow and Configuration - easy to learn
  • Documentation for each application and toolset
  • Hyland Account Managers and staff are knowledgeable
  • Robust User Community that helps solve an issue or make recommendations
  • Web client - no application installation needed on a PC for users
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ProcessMaker Inc.
  • We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
  • The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
  • Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.
Read full review
Cons
Hyland Software
  • I personally find the user inferface to be obnoxious and obtuse.
  • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
  • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
Read full review
ProcessMaker Inc.
  • I am still not able to achieve complicated workflows. May be a developer to create a plugin is required.
  • The UI can be more attractive and colourful.
Read full review
Likelihood to Renew
Hyland Software
OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
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ProcessMaker Inc.
No answers on this topic
Usability
Hyland Software
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
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ProcessMaker Inc.
No answers on this topic
Support Rating
Hyland Software
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
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ProcessMaker Inc.
No answers on this topic
In-Person Training
Hyland Software
The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
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ProcessMaker Inc.
No answers on this topic
Online Training
Hyland Software
With the Premium subscription, there is a tone of training with audio and practice options.
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ProcessMaker Inc.
No answers on this topic
Implementation Rating
Hyland Software
Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
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ProcessMaker Inc.
No answers on this topic
Alternatives Considered
Hyland Software
The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
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ProcessMaker Inc.
Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs. In the end, we went for ProcessMaker because of mainly three things as described before: 1. Real-time process status tracking. 2. Metrics and dashboards. 3. Ease of use for constructing diagrams.
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Return on Investment
Hyland Software
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.
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ProcessMaker Inc.
  • This would have been the easiest program to implement. It would have been the quickest, and the one that most of the employees would have been able to master. That alone would have saved countless dollars in time investment.
  • Unfortunately, the environment doesn't support knowledge of coding. So, they would never be able to advance further than a certain degree before having to bring someone else in again. It would have saved money at first, but then would have ended up costing in the long run.
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ScreenShots

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.