What users are saying about
50 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing is a great tool to gauge the competitive landscape on certain topics that your company may want to be known for. It is also great at indicating the share of voice % based on the amount of mentions in the social landscape. Linkedin API has many limitations though which is our most important social platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OnBase by Hyland
9.0
Sprinklr Modern Marketing
Content capture & imaging
OnBase by Hyland
9.1
Sprinklr Modern Marketing
File sync, storage & archiving
OnBase by Hyland
9.5
Sprinklr Modern Marketing
Document management
OnBase by Hyland
9.6
Sprinklr Modern Marketing
Records management
OnBase by Hyland
8.5
Sprinklr Modern Marketing
Content search & retrieval
OnBase by Hyland
9.2
Sprinklr Modern Marketing
Enterprise content collaboration
OnBase by Hyland
9.4
Sprinklr Modern Marketing
Content publishing & creation
OnBase by Hyland
9.0
Sprinklr Modern Marketing
Security, risk management & information governance
OnBase by Hyland
9.4
Sprinklr Modern Marketing
Contract lifecycle management
OnBase by Hyland
8.8
Sprinklr Modern Marketing
Automated workflows
OnBase by Hyland
9.0
Sprinklr Modern Marketing
Artificial intelligence
OnBase by Hyland
7.1
Sprinklr Modern Marketing
Mobile support
OnBase by Hyland
8.8
Sprinklr Modern Marketing
Integration
OnBase by Hyland
9.3
Sprinklr Modern Marketing

Content Creation

OnBase by Hyland
Sprinklr Modern Marketing
7.7
Ideation
OnBase by Hyland
Sprinklr Modern Marketing
7.7
Approval workflows
OnBase by Hyland
Sprinklr Modern Marketing
6.8
Content collaboration
OnBase by Hyland
Sprinklr Modern Marketing
8.7
Content calendar
OnBase by Hyland
Sprinklr Modern Marketing
8.1
Network for content licensing/production
OnBase by Hyland
Sprinklr Modern Marketing
7.3

Content Publishing

OnBase by Hyland
Sprinklr Modern Marketing
6.3
Content hub
OnBase by Hyland
Sprinklr Modern Marketing
9.3
Forms / Gated content
OnBase by Hyland
Sprinklr Modern Marketing
5.5
Embedded CTAs
OnBase by Hyland
Sprinklr Modern Marketing
1.8
Content distribution
OnBase by Hyland
Sprinklr Modern Marketing
7.7
Content promotion
OnBase by Hyland
Sprinklr Modern Marketing
6.4
Content automation
OnBase by Hyland
Sprinklr Modern Marketing
7.4

Content Reporting & Analytics

OnBase by Hyland
Sprinklr Modern Marketing
8.1
Audience profiling and targeting
OnBase by Hyland
Sprinklr Modern Marketing
8.3
Closed-loop tracking and reporting
OnBase by Hyland
Sprinklr Modern Marketing
8.2
Content performance analytics
OnBase by Hyland
Sprinklr Modern Marketing
8.4
Campaign optimization dashboard
OnBase by Hyland
Sprinklr Modern Marketing
7.9
Competitive analytics
OnBase by Hyland
Sprinklr Modern Marketing
7.6

Pros

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Allows you to share and suggest pieces of content to other entities within the organization.
  • Has great reporting with lots of filters to drill down to the information you need.
  • It's easy to schedule posts and see them within the planner so you know you have your week or month covered. It's also easy to move things around if you need to reschedule something to a later date.
Corey Walker | TrustRadius Reviewer

Cons

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Slow UI/UX. Tends to hang and takes a while to load.
  • Social listening capabilities are extremely lacking.
  • Customization of dashboards is not user-friendly and requires a certain technical understanding of how Sprinklr is set up, and how it's logic flows.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Usability

OnBase by Hyland

OnBase by Hyland 8.2
Based on 3 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Support Rating

OnBase by Hyland

OnBase by Hyland 9.3
Based on 10 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing 6.7
Based on 10 answers
At MGM Resorts International, we have roles dedicated to the enterprise-wide management of Sprinklr, therefore, I have never personally reached out to Sprinklr Marketing support. Our department was required to use Sprinklr University, and I found it useful, but the courses are too long and it could be more interactive to keep students interested
Marena Bitz | TrustRadius Reviewer

Implementation Rating

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Alternatives Considered

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

Sprinklr Modern Marketing

I used Social Bakers in the past, but at this moment we use Sprinklr, and I like the platform.
Alejandro Mac Swiney | TrustRadius Reviewer

Return on Investment

OnBase by Hyland

  • We have saved time and money by eliminating our paper form process that had to be faxed, scanned or hand-delivered to each approver.
  • We streamlined a workflow that used to be handled separately by 4 departments under the same OnBase umbrella.
  • Our end-users appreciate being able to submit requests on the web instead of using a paper form or PDF.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Our share of voice was able to increase on certain topics
  • We were able to build a more effective strategy around content
  • Gaining more followers
Anonymous | TrustRadius Reviewer

Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnBase by Hyland
8.8
Sprinklr Modern Marketing
7.2

Likelihood to Renew

OnBase by Hyland
9.3
Sprinklr Modern Marketing

Usability

OnBase by Hyland
8.2
Sprinklr Modern Marketing

Support Rating

OnBase by Hyland
9.3
Sprinklr Modern Marketing
6.7

Implementation Rating

OnBase by Hyland
10.0
Sprinklr Modern Marketing

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