Oncontact vs. Oracle CRM On Demand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Pricing
OncontactOracle CRM On Demand
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OncontactOracle CRM On Demand
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
OncontactOracle CRM On Demand
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oncontact
5.0
2 Ratings
42% below category average
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
Customer data management / contact management4.82 Ratings8.925 Ratings
Workflow management4.42 Ratings8.024 Ratings
Territory management4.82 Ratings8.124 Ratings
Opportunity management5.32 Ratings8.125 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.722 Ratings
Contract management3.92 Ratings8.124 Ratings
Quote & order management3.92 Ratings8.523 Ratings
Interaction tracking4.42 Ratings8.524 Ratings
Channel / partner relationship management4.82 Ratings9.023 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oncontact
3.6
2 Ratings
70% below category average
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
Case management5.32 Ratings8.524 Ratings
Call center management4.42 Ratings8.723 Ratings
Help desk management1.01 Ratings8.524 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oncontact
8.5
1 Ratings
12% above category average
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
Lead management8.01 Ratings9.124 Ratings
Email marketing9.01 Ratings7.922 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oncontact
9.0
1 Ratings
17% above category average
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
Task management9.01 Ratings8.923 Ratings
Reporting9.01 Ratings8.523 Ratings
Billing and invoicing management00 Ratings8.522 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oncontact
8.7
1 Ratings
13% above category average
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
Forecasting9.01 Ratings8.624 Ratings
Pipeline visualization8.01 Ratings8.224 Ratings
Customizable reports9.01 Ratings7.824 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oncontact
4.9
2 Ratings
43% below category average
Oracle CRM On Demand
7.6
24 Ratings
0% above category average
Custom fields4.42 Ratings8.724 Ratings
Custom objects4.42 Ratings6.924 Ratings
Scripting environment3.92 Ratings7.821 Ratings
API for custom integration7.01 Ratings7.023 Ratings
Security
Comparison of Security features of Product A and Product B
Oncontact
10.0
1 Ratings
18% above category average
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
Single sign-on capability10.01 Ratings9.122 Ratings
Role-based user permissions10.01 Ratings8.525 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oncontact
7.0
1 Ratings
3% below category average
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
Social data7.01 Ratings8.618 Ratings
Social engagement7.01 Ratings8.518 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oncontact
7.0
1 Ratings
2% below category average
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
Marketing automation7.01 Ratings7.822 Ratings
Compensation management00 Ratings7.420 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oncontact
8.0
1 Ratings
7% above category average
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
Mobile access8.01 Ratings10.018 Ratings
Best Alternatives
OncontactOracle CRM On Demand
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OncontactOracle CRM On Demand
Likelihood to Recommend
4.8
(2 ratings)
8.9
(26 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
OncontactOracle CRM On Demand
Likelihood to Recommend
WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Pros
WorkWise LLC
  • Company Name
  • Contacts
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Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Cons
WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Likelihood to Renew
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Oracle
No answers on this topic
Usability
WorkWise LLC
No answers on this topic
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Implementation Rating
WorkWise LLC
No answers on this topic
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Alternatives Considered
WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Return on Investment
WorkWise LLC
  • Don't know, I only use occasionally
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Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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ScreenShots