What users are saying about
3 Ratings
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Score 5 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Oncontact
5.0
Pega Customer Engagement Suite
7.2
Workflow management
Oncontact
4.5
Pega Customer Engagement Suite
8.0
Territory management
Oncontact
5.0
Pega Customer Engagement Suite
6.6
Opportunity management
Oncontact
5.5
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Pega Customer Engagement Suite
7.3
Contract management
Oncontact
4.0
Pega Customer Engagement Suite
Quote & order management
Oncontact
4.0
Pega Customer Engagement Suite
Interaction tracking
Oncontact
4.5
Pega Customer Engagement Suite
8.6
Channel / partner relationship management
Oncontact
5.0
Pega Customer Engagement Suite

Customer Service & Support

Oncontact
3.7
Pega Customer Engagement Suite
8.6
Case management
Oncontact
5.5
Pega Customer Engagement Suite
8.9
Call center management
Oncontact
4.5
Pega Customer Engagement Suite
8.7
Help desk management
Oncontact
1.0
Pega Customer Engagement Suite
8.2

Marketing Automation

Oncontact
8.5
Pega Customer Engagement Suite
8.0
Lead management
Oncontact
8.0
Pega Customer Engagement Suite
8.0
Email marketing
Oncontact
9.0
Pega Customer Engagement Suite
8.0

CRM Project Management

Oncontact
9.0
Pega Customer Engagement Suite
8.1
Task management
Oncontact
9.0
Pega Customer Engagement Suite
8.4
Reporting
Oncontact
9.0
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Oncontact
8.7
Pega Customer Engagement Suite
8.0
Forecasting
Oncontact
9.0
Pega Customer Engagement Suite
Pipeline visualization
Oncontact
8.0
Pega Customer Engagement Suite
8.1
Customizable reports
Oncontact
9.0
Pega Customer Engagement Suite
8.0

Customization

Oncontact
5.0
Pega Customer Engagement Suite
7.6
Custom fields
Oncontact
4.5
Pega Customer Engagement Suite
8.0
Custom objects
Oncontact
4.5
Pega Customer Engagement Suite
7.8
Scripting environment
Oncontact
4.0
Pega Customer Engagement Suite
7.6
API for custom integration
Oncontact
7.0
Pega Customer Engagement Suite
7.0

Security

Oncontact
10.0
Pega Customer Engagement Suite
8.1
Single sign-on capability
Oncontact
10.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Oncontact
10.0
Pega Customer Engagement Suite
8.1

Social CRM

Oncontact
7.0
Pega Customer Engagement Suite
7.7
Social data
Oncontact
7.0
Pega Customer Engagement Suite
7.8
Social engagement
Oncontact
7.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Oncontact
7.0
Pega Customer Engagement Suite
7.0
Marketing automation
Oncontact
7.0
Pega Customer Engagement Suite
7.0

Platform

Oncontact
8.0
Pega Customer Engagement Suite
8.2
Mobile access
Oncontact
8.0
Pega Customer Engagement Suite
8.2

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Oncontact

Pega Customer Engagement Suite

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Pega Customer Engagement Suite
8.0

Likelihood to Renew

Oncontact
10.0
Pega Customer Engagement Suite

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