What users are saying about
3 Ratings
14 Ratings
3 Ratings
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Score 5 out of 100
14 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
PipelineDeals
6.9
Customer data management / contact management
Oncontact
5.0
PipelineDeals
8.0
Workflow management
Oncontact
4.5
PipelineDeals
8.0
Territory management
Oncontact
5.0
PipelineDeals
7.0
Opportunity management
Oncontact
5.5
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
PipelineDeals
4.0
Contract management
Oncontact
4.0
PipelineDeals
5.0
Quote & order management
Oncontact
4.0
PipelineDeals
6.0
Interaction tracking
Oncontact
4.5
PipelineDeals
9.0
Channel / partner relationship management
Oncontact
5.0
PipelineDeals
7.0

Customer Service & Support

Oncontact
3.7
PipelineDeals
7.8
Case management
Oncontact
5.5
PipelineDeals
7.0
Call center management
Oncontact
4.5
PipelineDeals
8.2
Help desk management
Oncontact
1.0
PipelineDeals
8.2

Marketing Automation

Oncontact
8.5
PipelineDeals
5.0
Lead management
Oncontact
8.0
PipelineDeals
8.0
Email marketing
Oncontact
9.0
PipelineDeals
2.0

CRM Project Management

Oncontact
9.0
PipelineDeals
4.5
Task management
Oncontact
9.0
PipelineDeals
3.0
Reporting
Oncontact
9.0
PipelineDeals
5.0
Billing and invoicing management
Oncontact
PipelineDeals
5.5

CRM Reporting & Analytics

Oncontact
8.7
PipelineDeals
6.7
Forecasting
Oncontact
9.0
PipelineDeals
8.0
Pipeline visualization
Oncontact
8.0
PipelineDeals
5.0
Customizable reports
Oncontact
9.0
PipelineDeals
7.0

Customization

Oncontact
5.0
PipelineDeals
9.5
Custom fields
Oncontact
4.5
PipelineDeals
10.0
Custom objects
Oncontact
4.5
PipelineDeals
10.0
Scripting environment
Oncontact
4.0
PipelineDeals
8.2
API for custom integration
Oncontact
7.0
PipelineDeals
10.0

Security

Oncontact
10.0
PipelineDeals
6.0
Single sign-on capability
Oncontact
10.0
PipelineDeals
6.0
Role-based user permissions
Oncontact
10.0
PipelineDeals
6.0

Social CRM

Oncontact
7.0
PipelineDeals
8.1
Social data
Oncontact
7.0
PipelineDeals
8.1
Social engagement
Oncontact
7.0
PipelineDeals
8.2

Integrations with 3rd-party Software

Oncontact
7.0
PipelineDeals
4.7
Marketing automation
Oncontact
7.0
PipelineDeals
2.0
Compensation management
Oncontact
PipelineDeals
7.3

Platform

Oncontact
8.0
PipelineDeals
8.0
Mobile access
Oncontact
8.0
PipelineDeals
8.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oncontact
5.0
PipelineDeals
7.0

Likelihood to Renew

Oncontact
10.0
PipelineDeals
7.0

Usability

Oncontact
PipelineDeals
9.0

Support Rating

Oncontact
PipelineDeals
8.0

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