Oncontact vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
OncontactPipeline CRM
Editions & Modules
No answers on this topic
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
OncontactPipeline CRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OncontactPipeline CRM
Top Pros
Top Cons
Features
OncontactPipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oncontact
5.0
2 Ratings
42% below category average
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management4.82 Ratings8.05 Ratings
Workflow management4.42 Ratings8.05 Ratings
Territory management4.82 Ratings7.04 Ratings
Opportunity management5.32 Ratings8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings4.05 Ratings
Contract management3.92 Ratings5.05 Ratings
Quote & order management3.92 Ratings6.03 Ratings
Interaction tracking4.42 Ratings9.05 Ratings
Channel / partner relationship management4.82 Ratings7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oncontact
3.6
2 Ratings
70% below category average
Pipeline CRM
7.8
3 Ratings
4% above category average
Case management5.32 Ratings7.03 Ratings
Call center management4.42 Ratings8.21 Ratings
Help desk management1.01 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oncontact
8.5
1 Ratings
12% above category average
Pipeline CRM
5.0
4 Ratings
41% below category average
Lead management8.01 Ratings8.04 Ratings
Email marketing9.01 Ratings2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oncontact
9.0
1 Ratings
17% above category average
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management9.01 Ratings3.04 Ratings
Reporting9.01 Ratings5.03 Ratings
Billing and invoicing management00 Ratings5.53 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oncontact
8.7
1 Ratings
13% above category average
Pipeline CRM
6.7
5 Ratings
13% below category average
Forecasting9.01 Ratings8.03 Ratings
Pipeline visualization8.01 Ratings5.05 Ratings
Customizable reports9.01 Ratings7.05 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oncontact
4.9
2 Ratings
43% below category average
Pipeline CRM
9.5
5 Ratings
23% above category average
Custom fields4.42 Ratings10.05 Ratings
Custom objects4.42 Ratings10.05 Ratings
Scripting environment3.92 Ratings8.21 Ratings
API for custom integration7.01 Ratings10.05 Ratings
Security
Comparison of Security features of Product A and Product B
Oncontact
10.0
1 Ratings
18% above category average
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability10.01 Ratings6.02 Ratings
Role-based user permissions10.01 Ratings6.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oncontact
7.0
1 Ratings
3% below category average
Pipeline CRM
8.1
2 Ratings
11% above category average
Social data7.01 Ratings8.12 Ratings
Social engagement7.01 Ratings8.21 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oncontact
7.0
1 Ratings
2% below category average
Pipeline CRM
4.6
3 Ratings
43% below category average
Marketing automation7.01 Ratings2.03 Ratings
Compensation management00 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oncontact
8.0
1 Ratings
7% above category average
Pipeline CRM
8.0
5 Ratings
7% above category average
Mobile access8.01 Ratings8.05 Ratings
Best Alternatives
OncontactPipeline CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OncontactPipeline CRM
Likelihood to Recommend
4.8
(2 ratings)
7.0
(6 ratings)
Likelihood to Renew
10.0
(1 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
OncontactPipeline CRM
Likelihood to Recommend
WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
Pros
WorkWise LLC
  • Company Name
  • Contacts
Read full review
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
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Likelihood to Renew
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Read full review
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Read full review
Usability
WorkWise LLC
No answers on this topic
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
Support Rating
WorkWise LLC
No answers on this topic
PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
Alternatives Considered
WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Read full review
PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
Return on Investment
WorkWise LLC
  • Don't know, I only use occasionally
Read full review
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
ScreenShots