What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
Oncontact
5.0
SalesforceIQ CRM (Discontinued)
9.0
Workflow management
Oncontact
4.5
SalesforceIQ CRM (Discontinued)
Territory management
Oncontact
5.0
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
Oncontact
5.5
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.5
Contract management
Oncontact
4.0
SalesforceIQ CRM (Discontinued)
Quote & order management
Oncontact
4.0
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
Oncontact
4.5
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
Oncontact
5.0
SalesforceIQ CRM (Discontinued)
9.0

Customer Service & Support

Oncontact
3.7
SalesforceIQ CRM (Discontinued)
Case management
Oncontact
5.5
SalesforceIQ CRM (Discontinued)
Call center management
Oncontact
4.5
SalesforceIQ CRM (Discontinued)
Help desk management
Oncontact
1.0
SalesforceIQ CRM (Discontinued)

Marketing Automation

Oncontact
8.5
SalesforceIQ CRM (Discontinued)
7.4
Lead management
Oncontact
8.0
SalesforceIQ CRM (Discontinued)
7.4
Email marketing
Oncontact
9.0
SalesforceIQ CRM (Discontinued)

CRM Project Management

Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.0
Task management
Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.0
Reporting
Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
Oncontact
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

Oncontact
8.7
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
Oncontact
8.0
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
Oncontact
9.0
SalesforceIQ CRM (Discontinued)
9.0

Customization

Oncontact
5.0
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
Oncontact
4.5
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
Oncontact
4.5
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
Oncontact
4.0
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
Oncontact
7.0
SalesforceIQ CRM (Discontinued)
9.0

Security

Oncontact
10.0
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
Oncontact
10.0
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
Oncontact
10.0
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

Oncontact
7.0
SalesforceIQ CRM (Discontinued)
9.0
Social data
Oncontact
7.0
SalesforceIQ CRM (Discontinued)
Social engagement
Oncontact
7.0
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

Oncontact
7.0
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
Oncontact
7.0
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
Oncontact
SalesforceIQ CRM (Discontinued)
9.0

Platform

Oncontact
8.0
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
Oncontact
8.0
SalesforceIQ CRM (Discontinued)
9.5

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

Oncontact

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
SalesforceIQ CRM (Discontinued)
9.5

Likelihood to Renew

Oncontact
10.0
SalesforceIQ CRM (Discontinued)

Add comparison