What users are saying about
3 Ratings
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Score 5 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
SAP Business ByDesign
Customer data management / contact management
Oncontact
5.0
SAP Business ByDesign
Workflow management
Oncontact
4.5
SAP Business ByDesign
Territory management
Oncontact
5.0
SAP Business ByDesign
Opportunity management
Oncontact
5.5
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
SAP Business ByDesign
Contract management
Oncontact
4.0
SAP Business ByDesign
Quote & order management
Oncontact
4.0
SAP Business ByDesign
Interaction tracking
Oncontact
4.5
SAP Business ByDesign
Channel / partner relationship management
Oncontact
5.0
SAP Business ByDesign

Customer Service & Support

Oncontact
3.7
SAP Business ByDesign
Case management
Oncontact
5.5
SAP Business ByDesign
Call center management
Oncontact
4.5
SAP Business ByDesign
Help desk management
Oncontact
1.0
SAP Business ByDesign

Marketing Automation

Oncontact
8.5
SAP Business ByDesign
Lead management
Oncontact
8.0
SAP Business ByDesign
Email marketing
Oncontact
9.0
SAP Business ByDesign

CRM Project Management

Oncontact
9.0
SAP Business ByDesign
Task management
Oncontact
9.0
SAP Business ByDesign
Reporting
Oncontact
9.0
SAP Business ByDesign

CRM Reporting & Analytics

Oncontact
8.7
SAP Business ByDesign
Forecasting
Oncontact
9.0
SAP Business ByDesign
Pipeline visualization
Oncontact
8.0
SAP Business ByDesign
Customizable reports
Oncontact
9.0
SAP Business ByDesign

Customization

Oncontact
5.0
SAP Business ByDesign
9.0
Custom fields
Oncontact
4.5
SAP Business ByDesign
Custom objects
Oncontact
4.5
SAP Business ByDesign
Scripting environment
Oncontact
4.0
SAP Business ByDesign
API for custom integration
Oncontact
7.0
SAP Business ByDesign
9.0
Plug-ins
Oncontact
SAP Business ByDesign
9.0

Security

Oncontact
10.0
SAP Business ByDesign
9.3
Single sign-on capability
Oncontact
10.0
SAP Business ByDesign
9.0
Role-based user permissions
Oncontact
10.0
SAP Business ByDesign
9.5

Social CRM

Oncontact
7.0
SAP Business ByDesign
Social data
Oncontact
7.0
SAP Business ByDesign
Social engagement
Oncontact
7.0
SAP Business ByDesign

Integrations with 3rd-party Software

Oncontact
7.0
SAP Business ByDesign
Marketing automation
Oncontact
7.0
SAP Business ByDesign

Platform

Oncontact
8.0
SAP Business ByDesign
Mobile access
Oncontact
8.0
SAP Business ByDesign

Payroll Management

Oncontact
SAP Business ByDesign
8.4
Benefit plan administration
Oncontact
SAP Business ByDesign
4.5
Direct deposit files
Oncontact
SAP Business ByDesign
9.1
Salary revision and increment management
Oncontact
SAP Business ByDesign
10.0
Reimbursement management
Oncontact
SAP Business ByDesign
10.0

Reporting & Analytics

Oncontact
SAP Business ByDesign
9.0
Dashboards
Oncontact
SAP Business ByDesign
8.5
Standard reports
Oncontact
SAP Business ByDesign
9.0
Custom reports
Oncontact
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Oncontact
SAP Business ByDesign
8.6
Accounts payable
Oncontact
SAP Business ByDesign
9.0
Accounts receivable
Oncontact
SAP Business ByDesign
9.0
Global Financial Support
Oncontact
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Oncontact
SAP Business ByDesign
9.0
Intercompany Accounting
Oncontact
SAP Business ByDesign
8.5
Localizations
Oncontact
SAP Business ByDesign
8.0
Journals and Reconciliations
Oncontact
SAP Business ByDesign
8.5
Enterprise Accounting
Oncontact
SAP Business ByDesign
9.0
Configurable Accounting
Oncontact
SAP Business ByDesign
9.0
Centralized Rules Framework
Oncontact
SAP Business ByDesign
8.0
Standardized Processes
Oncontact
SAP Business ByDesign
8.0

Inventory Management

Oncontact
SAP Business ByDesign
9.0
Inventory tracking
Oncontact
SAP Business ByDesign
9.0
Automatic reordering
Oncontact
SAP Business ByDesign
10.0
Location management
Oncontact
SAP Business ByDesign
8.0
Manufacturing module
Oncontact
SAP Business ByDesign
9.0

Order Management

Oncontact
SAP Business ByDesign
8.4
Pricing
Oncontact
SAP Business ByDesign
9.0
Order entry
Oncontact
SAP Business ByDesign
9.0
Credit card processing
Oncontact
SAP Business ByDesign
4.5
Cost of goods sold
Oncontact
SAP Business ByDesign
9.0
Order Orchestration
Oncontact
SAP Business ByDesign
9.0
End-to-end order visibility
Oncontact
SAP Business ByDesign
10.0
Order exception Resolution
Oncontact
SAP Business ByDesign
8.0

Subledger and Financial Process

Oncontact
SAP Business ByDesign
9.1
Automated Invoice Processing
Oncontact
SAP Business ByDesign
9.0
Shared Services Payments
Oncontact
SAP Business ByDesign
9.0
Billings Management
Oncontact
SAP Business ByDesign
8.5
Customer Receipt Applications
Oncontact
SAP Business ByDesign
9.0
Customer Collections
Oncontact
SAP Business ByDesign
9.0
Revenue Recognition
Oncontact
SAP Business ByDesign
9.0
Cash Management
Oncontact
SAP Business ByDesign
9.0
Asset Management
Oncontact
SAP Business ByDesign
9.0
Travel & Expense Management
Oncontact
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Oncontact
SAP Business ByDesign
10.0
Period Close
Oncontact
SAP Business ByDesign
9.0
Transactions Tax
Oncontact
SAP Business ByDesign
8.0
Subledger Reconciliations
Oncontact
SAP Business ByDesign
9.0

Project Financial Management

Oncontact
SAP Business ByDesign
9.0
Budgeting and Forecasting
Oncontact
SAP Business ByDesign
10.0
Project Costing
Oncontact
SAP Business ByDesign
9.0
Cost Capture
Oncontact
SAP Business ByDesign
9.0
Capital Project Management
Oncontact
SAP Business ByDesign
9.0
Customer Invoicing
Oncontact
SAP Business ByDesign
9.0
Customer Contract Compliance
Oncontact
SAP Business ByDesign
8.0
Project Revenue Recognition
Oncontact
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Oncontact
SAP Business ByDesign
9.0
Project Financials Dashboard
Oncontact
SAP Business ByDesign
9.0
Real-time Financial Reporting
Oncontact
SAP Business ByDesign
9.0
Embedded Business Intelligence
Oncontact
SAP Business ByDesign
9.0
Project Planning Collaboration
Oncontact
SAP Business ByDesign
9.0

Project Execution Management

Oncontact
SAP Business ByDesign
8.3
Project Planning and Scheduling
Oncontact
SAP Business ByDesign
9.0
Project Manager Dashboard
Oncontact
SAP Business ByDesign
9.0
Resource Manager Dashboard
Oncontact
SAP Business ByDesign
8.0
Task Insight for Project Managers
Oncontact
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Oncontact
SAP Business ByDesign
8.0
Team Member Task Collaboration
Oncontact
SAP Business ByDesign
8.0
Real-Time Project Reporting
Oncontact
SAP Business ByDesign
8.0

Grants Management

Oncontact
SAP Business ByDesign
10.0
Award Lifecycle Management
Oncontact
SAP Business ByDesign
10.0
Spending Control
Oncontact
SAP Business ByDesign
10.0
Billing
Oncontact
SAP Business ByDesign
10.0

Procurement

Oncontact
SAP Business ByDesign
8.0
Sourcing Analysis
Oncontact
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Oncontact
SAP Business ByDesign
8.0
Invoice Automated Matching
Oncontact
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Oncontact
SAP Business ByDesign
8.0
Spend Compliance Management
Oncontact
SAP Business ByDesign
8.0
Supplier Management
Oncontact
SAP Business ByDesign
8.0

Logistics

Oncontact
SAP Business ByDesign
9.0
Inventory Visibility
Oncontact
SAP Business ByDesign
9.0
Warehouse Workforce Management
Oncontact
SAP Business ByDesign
9.0

Manufacturing

Oncontact
SAP Business ByDesign
8.9
Production Process Design
Oncontact
SAP Business ByDesign
9.0
Supply Chain Business Flows
Oncontact
SAP Business ByDesign
9.0
Production Management
Oncontact
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Oncontact
SAP Business ByDesign
10.0
Configuration Management
Oncontact
SAP Business ByDesign
8.0
Work Definition
Oncontact
SAP Business ByDesign
10.0
Work Execution
Oncontact
SAP Business ByDesign
8.0
Advanced Fulfillment
Oncontact
SAP Business ByDesign
8.0
Manufacturing Costs
Oncontact
SAP Business ByDesign
9.0

Supply Chain

Oncontact
SAP Business ByDesign
8.5
Forecasting
Oncontact
SAP Business ByDesign
9.0
Inventory Planning
Oncontact
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Oncontact
SAP Business ByDesign
8.0
Performance Monitoring
Oncontact
SAP Business ByDesign
8.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oncontact
5.0
SAP Business ByDesign
9.5

Likelihood to Renew

Oncontact
10.0
SAP Business ByDesign
9.0

Usability

Oncontact
SAP Business ByDesign
8.0

Support Rating

Oncontact
SAP Business ByDesign
9.0

Implementation Rating

Oncontact
SAP Business ByDesign
8.0

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