What users are saying about
3 Ratings
110 Ratings
3 Ratings
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Score 5 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
SAP CRM
7.1
Customer data management / contact management
Oncontact
5.0
SAP CRM
7.7
Workflow management
Oncontact
4.5
SAP CRM
7.0
Territory management
Oncontact
5.0
SAP CRM
6.3
Opportunity management
Oncontact
5.5
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
SAP CRM
7.1
Contract management
Oncontact
4.0
SAP CRM
7.9
Quote & order management
Oncontact
4.0
SAP CRM
7.5
Interaction tracking
Oncontact
4.5
SAP CRM
7.3
Channel / partner relationship management
Oncontact
5.0
SAP CRM
6.6

Customer Service & Support

Oncontact
3.7
SAP CRM
6.5
Case management
Oncontact
5.5
SAP CRM
7.1
Call center management
Oncontact
4.5
SAP CRM
6.2
Help desk management
Oncontact
1.0
SAP CRM
6.2

Marketing Automation

Oncontact
8.5
SAP CRM
6.7
Lead management
Oncontact
8.0
SAP CRM
6.3
Email marketing
Oncontact
9.0
SAP CRM
7.1

CRM Project Management

Oncontact
9.0
SAP CRM
7.7
Task management
Oncontact
9.0
SAP CRM
8.1
Reporting
Oncontact
9.0
SAP CRM
7.4
Billing and invoicing management
Oncontact
SAP CRM
7.5

CRM Reporting & Analytics

Oncontact
8.7
SAP CRM
7.7
Forecasting
Oncontact
9.0
SAP CRM
7.7
Pipeline visualization
Oncontact
8.0
SAP CRM
7.4
Customizable reports
Oncontact
9.0
SAP CRM
8.1

Customization

Oncontact
5.0
SAP CRM
7.4
Custom fields
Oncontact
4.5
SAP CRM
7.9
Custom objects
Oncontact
4.5
SAP CRM
7.9
Scripting environment
Oncontact
4.0
SAP CRM
7.1
API for custom integration
Oncontact
7.0
SAP CRM
6.6

Security

Oncontact
10.0
SAP CRM
8.4
Single sign-on capability
Oncontact
10.0
SAP CRM
8.3
Role-based user permissions
Oncontact
10.0
SAP CRM
8.5

Social CRM

Oncontact
7.0
SAP CRM
6.3
Social data
Oncontact
7.0
SAP CRM
6.4
Social engagement
Oncontact
7.0
SAP CRM
6.2

Integrations with 3rd-party Software

Oncontact
7.0
SAP CRM
6.3
Marketing automation
Oncontact
7.0
SAP CRM
6.2
Compensation management
Oncontact
SAP CRM
6.3

Platform

Oncontact
8.0
SAP CRM
7.1
Mobile access
Oncontact
8.0
SAP CRM
7.1

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
SAP CRM
6.5

Likelihood to Renew

Oncontact
10.0
SAP CRM
9.0

Support Rating

Oncontact
SAP CRM
7.3

Online Training

Oncontact
SAP CRM
7.0

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