What users are saying about
3 Ratings
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Score 5 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Square Customer Engagement
8.0
Customer data management / contact management
Oncontact
5.0
Square Customer Engagement
8.0
Workflow management
Oncontact
4.5
Square Customer Engagement
8.0
Territory management
Oncontact
5.0
Square Customer Engagement
8.0
Opportunity management
Oncontact
5.5
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Square Customer Engagement
8.0
Contract management
Oncontact
4.0
Square Customer Engagement
8.0
Quote & order management
Oncontact
4.0
Square Customer Engagement
8.0
Interaction tracking
Oncontact
4.5
Square Customer Engagement
8.0
Channel / partner relationship management
Oncontact
5.0
Square Customer Engagement
8.0

Customer Service & Support

Oncontact
3.7
Square Customer Engagement
Case management
Oncontact
5.5
Square Customer Engagement
Call center management
Oncontact
4.5
Square Customer Engagement
Help desk management
Oncontact
1.0
Square Customer Engagement

Marketing Automation

Oncontact
8.5
Square Customer Engagement
Lead management
Oncontact
8.0
Square Customer Engagement
Email marketing
Oncontact
9.0
Square Customer Engagement

CRM Project Management

Oncontact
9.0
Square Customer Engagement
8.0
Task management
Oncontact
9.0
Square Customer Engagement
8.0
Reporting
Oncontact
9.0
Square Customer Engagement
8.0
Billing and invoicing management
Oncontact
Square Customer Engagement
8.0

CRM Reporting & Analytics

Oncontact
8.7
Square Customer Engagement
8.0
Forecasting
Oncontact
9.0
Square Customer Engagement
8.0
Pipeline visualization
Oncontact
8.0
Square Customer Engagement
8.0
Customizable reports
Oncontact
9.0
Square Customer Engagement
8.0

Customization

Oncontact
5.0
Square Customer Engagement
Custom fields
Oncontact
4.5
Square Customer Engagement
Custom objects
Oncontact
4.5
Square Customer Engagement
Scripting environment
Oncontact
4.0
Square Customer Engagement
API for custom integration
Oncontact
7.0
Square Customer Engagement

Security

Oncontact
10.0
Square Customer Engagement
8.0
Single sign-on capability
Oncontact
10.0
Square Customer Engagement
Role-based user permissions
Oncontact
10.0
Square Customer Engagement
8.0

Social CRM

Oncontact
7.0
Square Customer Engagement
Social data
Oncontact
7.0
Square Customer Engagement
Social engagement
Oncontact
7.0
Square Customer Engagement

Integrations with 3rd-party Software

Oncontact
7.0
Square Customer Engagement
Marketing automation
Oncontact
7.0
Square Customer Engagement

Platform

Oncontact
8.0
Square Customer Engagement
8.0
Mobile access
Oncontact
8.0
Square Customer Engagement
8.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Square Customer Engagement
9.0

Likelihood to Renew

Oncontact
10.0
Square Customer Engagement

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