What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 5 out of 100
2 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

TargetX

TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
TargetX
Customer data management / contact management
Oncontact
5.0
TargetX
Workflow management
Oncontact
4.5
TargetX
Territory management
Oncontact
5.0
TargetX
Opportunity management
Oncontact
5.5
TargetX
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
TargetX
Contract management
Oncontact
4.0
TargetX
Quote & order management
Oncontact
4.0
TargetX
Interaction tracking
Oncontact
4.5
TargetX
Channel / partner relationship management
Oncontact
5.0
TargetX

Customer Service & Support

Oncontact
3.7
TargetX
Case management
Oncontact
5.5
TargetX
Call center management
Oncontact
4.5
TargetX
Help desk management
Oncontact
1.0
TargetX

Marketing Automation

Oncontact
8.5
TargetX
Lead management
Oncontact
8.0
TargetX
Email marketing
Oncontact
9.0
TargetX

CRM Project Management

Oncontact
9.0
TargetX
Task management
Oncontact
9.0
TargetX
Reporting
Oncontact
9.0
TargetX

CRM Reporting & Analytics

Oncontact
8.7
TargetX
Forecasting
Oncontact
9.0
TargetX
Pipeline visualization
Oncontact
8.0
TargetX
Customizable reports
Oncontact
9.0
TargetX

Customization

Oncontact
5.0
TargetX
Custom fields
Oncontact
4.5
TargetX
Custom objects
Oncontact
4.5
TargetX
Scripting environment
Oncontact
4.0
TargetX
API for custom integration
Oncontact
7.0
TargetX

Security

Oncontact
10.0
TargetX
Single sign-on capability
Oncontact
10.0
TargetX
Role-based user permissions
Oncontact
10.0
TargetX

Social CRM

Oncontact
7.0
TargetX
Social data
Oncontact
7.0
TargetX
Social engagement
Oncontact
7.0
TargetX

Integrations with 3rd-party Software

Oncontact
7.0
TargetX
Marketing automation
Oncontact
7.0
TargetX

Platform

Oncontact
8.0
TargetX
Mobile access
Oncontact
8.0
TargetX

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

TargetX

  • Addresses the higher education infrastructure to integrate Salesforce
  • Email marketing is done at huge cost savings over other marketing platforms in Salesforce
  • Helps facilitate events on an off-campus
  • Helps our admissions counselors keep up on tasks and contacts
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

TargetX

  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

TargetX

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

TargetX

We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

TargetX

  • We have saved a great deal of money on email campaigns with over half a million contacts
  • Managing of on-campus event registration has been very successful for us.
  • By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TargetX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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