TargetX, from Liaison vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TargetX, from Liaison
Score 9.6 out of 10
N/A
TargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for particular classes/groups of students (Schools App).N/A
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
TargetX, from LiaisonOncontact
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TargetX, from LiaisonOncontact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
TargetX, from LiaisonOncontact
Top Pros
Top Cons
Features
TargetX, from LiaisonOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
5.0
2 Ratings
42% below category average
Customer data management / contact management00 Ratings4.82 Ratings
Workflow management00 Ratings4.42 Ratings
Territory management00 Ratings4.82 Ratings
Opportunity management00 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.01 Ratings
Contract management00 Ratings3.92 Ratings
Quote & order management00 Ratings3.92 Ratings
Interaction tracking00 Ratings4.42 Ratings
Channel / partner relationship management00 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
3.6
2 Ratings
70% below category average
Case management00 Ratings5.32 Ratings
Call center management00 Ratings4.42 Ratings
Help desk management00 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
8.5
1 Ratings
12% above category average
Lead management00 Ratings8.01 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
9.0
1 Ratings
17% above category average
Task management00 Ratings9.01 Ratings
Reporting00 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
8.7
1 Ratings
13% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
4.9
2 Ratings
43% below category average
Custom fields00 Ratings4.42 Ratings
Custom objects00 Ratings4.42 Ratings
Scripting environment00 Ratings3.92 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
10.0
1 Ratings
18% above category average
Single sign-on capability00 Ratings10.01 Ratings
Role-based user permissions00 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
7.0
1 Ratings
3% below category average
Social data00 Ratings7.01 Ratings
Social engagement00 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
7.0
1 Ratings
2% below category average
Marketing automation00 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
TargetX, from Liaison
-
Ratings
Oncontact
8.0
1 Ratings
7% above category average
Mobile access00 Ratings8.01 Ratings
Best Alternatives
TargetX, from LiaisonOncontact
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No answers on this topic

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User Ratings
TargetX, from LiaisonOncontact
Likelihood to Recommend
7.5
(3 ratings)
4.8
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
TargetX, from LiaisonOncontact
Likelihood to Recommend
Liaison
Most of the reason I'd recommend the solution is for their email capabilities. The email builder is par excellence, almost if not more competitive than capabilities provided by some actual Email Marketing solutions. Additionally, it runs on Salesforce, and thus allows for automated emails and campaigns with information integrated into them from SF records. It is truly remarkable and a very well-developed capability.
Read full review
WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review
Pros
Liaison
  • Bulk Email
  • Analytics
  • Event Management
  • 3rd party product bundling & support
Read full review
WorkWise LLC
  • Company Name
  • Contacts
Read full review
Cons
Liaison
  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
Read full review
WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review
Likelihood to Renew
Liaison
No answers on this topic
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Read full review
Alternatives Considered
Liaison
Given that it's an older solution and addresses a lot more use cases, there's a lot more bulk and technical debt in the solution. This may make it overwhelming for first-time users and administrators. The email builder though is truly par excellence.
Read full review
WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
Liaison
  • Increases in enrollment!
  • More efficient funnel
Read full review
WorkWise LLC
  • Don't know, I only use occasionally
Read full review
ScreenShots