What users are saying about
3 Ratings
3 Ratings
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Score 5 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Tour de Force CRM
6.4
Customer data management / contact management
Oncontact
5.0
Tour de Force CRM
10.0
Workflow management
Oncontact
4.5
Tour de Force CRM
Territory management
Oncontact
5.0
Tour de Force CRM
10.0
Opportunity management
Oncontact
5.5
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Tour de Force CRM
1.0
Contract management
Oncontact
4.0
Tour de Force CRM
Quote & order management
Oncontact
4.0
Tour de Force CRM
5.0
Interaction tracking
Oncontact
4.5
Tour de Force CRM
7.0
Channel / partner relationship management
Oncontact
5.0
Tour de Force CRM
2.0

Customer Service & Support

Oncontact
3.7
Tour de Force CRM
5.5
Case management
Oncontact
5.5
Tour de Force CRM
8.0
Call center management
Oncontact
4.5
Tour de Force CRM
Help desk management
Oncontact
1.0
Tour de Force CRM
3.0

Marketing Automation

Oncontact
8.5
Tour de Force CRM
4.0
Lead management
Oncontact
8.0
Tour de Force CRM
7.0
Email marketing
Oncontact
9.0
Tour de Force CRM
1.0

CRM Project Management

Oncontact
9.0
Tour de Force CRM
3.7
Task management
Oncontact
9.0
Tour de Force CRM
1.0
Reporting
Oncontact
9.0
Tour de Force CRM
3.0
Billing and invoicing management
Oncontact
Tour de Force CRM
7.0

CRM Reporting & Analytics

Oncontact
8.7
Tour de Force CRM
8.0
Forecasting
Oncontact
9.0
Tour de Force CRM
8.0
Pipeline visualization
Oncontact
8.0
Tour de Force CRM
8.0
Customizable reports
Oncontact
9.0
Tour de Force CRM
8.0

Customization

Oncontact
5.0
Tour de Force CRM
6.0
Custom fields
Oncontact
4.5
Tour de Force CRM
6.0
Custom objects
Oncontact
4.5
Tour de Force CRM
Scripting environment
Oncontact
4.0
Tour de Force CRM
API for custom integration
Oncontact
7.0
Tour de Force CRM
6.0

Security

Oncontact
10.0
Tour de Force CRM
9.5
Single sign-on capability
Oncontact
10.0
Tour de Force CRM
10.0
Role-based user permissions
Oncontact
10.0
Tour de Force CRM
9.0

Social CRM

Oncontact
7.0
Tour de Force CRM
Social data
Oncontact
7.0
Tour de Force CRM
Social engagement
Oncontact
7.0
Tour de Force CRM

Integrations with 3rd-party Software

Oncontact
7.0
Tour de Force CRM
3.0
Marketing automation
Oncontact
7.0
Tour de Force CRM
3.0

Platform

Oncontact
8.0
Tour de Force CRM
8.0
Mobile access
Oncontact
8.0
Tour de Force CRM
8.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Tour de Force CRM
7.0

Likelihood to Renew

Oncontact
10.0
Tour de Force CRM

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