What users are saying about
6 Ratings
37 Ratings
6 Ratings
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Score 5.8 out of 100
37 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Onebox

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Anonymous | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Onebox
Rakuten Viber
8.1
Hosted PBX
Onebox
Rakuten Viber
7.3
Multi-level Interactive Voice Response (IVR)
Onebox
Rakuten Viber
8.3
User templates
Onebox
Rakuten Viber
8.6
Call reports
Onebox
Rakuten Viber
7.9
Directory of employee names
Onebox
Rakuten Viber
8.3

Call Management

Onebox
Rakuten Viber
6.4
Answering rules
Onebox
Rakuten Viber
6.8
Call recording
Onebox
Rakuten Viber
6.7
Call park
Onebox
Rakuten Viber
5.5
Call screening
Onebox
Rakuten Viber
4.8
Message alerts
Onebox
Rakuten Viber
8.1

VoIP system collaboration

Onebox
Rakuten Viber
7.9
Video conferencing
Onebox
Rakuten Viber
8.1
Audio conferencing
Onebox
Rakuten Viber
8.1
Video screen sharing
Onebox
Rakuten Viber
7.5
Instant messaging
Onebox
Rakuten Viber
7.9

Mobile apps

Onebox
Rakuten Viber
8.3
Mobile app for iOS
Onebox
Rakuten Viber
8.3
Mobile app for Android
Onebox
Rakuten Viber
8.3

Pros

Onebox

  • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
  • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
  • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

Onebox

  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Support Rating

Onebox

No score
No answers yet
No answers on this topic

Rakuten Viber

Rakuten Viber 6.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

Onebox

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

Onebox

  • It has given us a central communication point for a geographically diverse workforce.
  • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
  • We use the conference bridges for better collaboration across our organization.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

Onebox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Onebox
5.0
Rakuten Viber
7.6

Support Rating

Onebox
Rakuten Viber
6.8

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