eVoice vs. VirtualPBX

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Customizable auto attendant
• Reliability
• Personalized phone conferencing

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• Integration of the application and virtual management features in that area such as High Availability

Once it works and has retain ROI.....keep it going

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized