What users are saying about
17 Ratings
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Score 8 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

OnePageCRM

OnePage is great for any company with a sales team. Onepage is great for lead tracking, and showing all communication in one place. Its timeline is easy to use and understand. OnePage also makes it easy to manage a sales team. Their reporting capabilities are excellent and it is a great way to track deals.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

OnePageCRM
9.3
Pega Customer Engagement Suite
7.6
Customer data management / contact management
OnePageCRM
9.7
Pega Customer Engagement Suite
7.2
Workflow management
OnePageCRM
9.7
Pega Customer Engagement Suite
8.0
Territory management
OnePageCRM
10.0
Pega Customer Engagement Suite
6.6
Opportunity management
OnePageCRM
9.9
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
OnePageCRM
10.0
Pega Customer Engagement Suite
7.3
Contract management
OnePageCRM
6.2
Pega Customer Engagement Suite
Quote & order management
OnePageCRM
10.0
Pega Customer Engagement Suite
Interaction tracking
OnePageCRM
9.2
Pega Customer Engagement Suite
8.6
Channel / partner relationship management
OnePageCRM
9.0
Pega Customer Engagement Suite

Customer Service & Support

OnePageCRM
9.6
Pega Customer Engagement Suite
8.6
Case management
OnePageCRM
9.6
Pega Customer Engagement Suite
8.9
Call center management
OnePageCRM
9.6
Pega Customer Engagement Suite
8.7
Help desk management
OnePageCRM
9.6
Pega Customer Engagement Suite
8.2

Marketing Automation

OnePageCRM
9.8
Pega Customer Engagement Suite
8.0
Lead management
OnePageCRM
9.9
Pega Customer Engagement Suite
8.0
Email marketing
OnePageCRM
9.8
Pega Customer Engagement Suite
8.0

CRM Project Management

OnePageCRM
9.9
Pega Customer Engagement Suite
8.1
Task management
OnePageCRM
10.0
Pega Customer Engagement Suite
8.4
Reporting
OnePageCRM
9.8
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

OnePageCRM
9.8
Pega Customer Engagement Suite
8.0
Forecasting
OnePageCRM
10.0
Pega Customer Engagement Suite
Pipeline visualization
OnePageCRM
9.5
Pega Customer Engagement Suite
8.1
Customizable reports
OnePageCRM
10.0
Pega Customer Engagement Suite
8.0

Customization

OnePageCRM
9.7
Pega Customer Engagement Suite
7.6
Custom fields
OnePageCRM
9.0
Pega Customer Engagement Suite
8.0
Custom objects
OnePageCRM
10.0
Pega Customer Engagement Suite
7.8
Scripting environment
OnePageCRM
10.0
Pega Customer Engagement Suite
7.6
API for custom integration
OnePageCRM
10.0
Pega Customer Engagement Suite
7.0

Security

OnePageCRM
9.8
Pega Customer Engagement Suite
8.1
Single sign-on capability
OnePageCRM
9.5
Pega Customer Engagement Suite
8.1
Role-based user permissions
OnePageCRM
10.0
Pega Customer Engagement Suite
8.1

Integrations with 3rd-party Software

OnePageCRM
10.0
Pega Customer Engagement Suite
7.0
Marketing automation
OnePageCRM
10.0
Pega Customer Engagement Suite
7.0

Platform

OnePageCRM
9.9
Pega Customer Engagement Suite
8.2
Mobile access
OnePageCRM
9.9
Pega Customer Engagement Suite
8.2

Social CRM

OnePageCRM
Pega Customer Engagement Suite
7.7
Social data
OnePageCRM
Pega Customer Engagement Suite
7.8
Social engagement
OnePageCRM
Pega Customer Engagement Suite
7.5

Pros

OnePageCRM

  • It uses a split screen: one half is your action stream, the other is for a selected contact. This is really helpful.
  • You can do mass actions-- like rescheduling a group of actions for another day.
  • "Tags" are a handy feature... it's sophisticated enough to trigger automated follow-ups in our mail service, Klaviyo
Bill Cummings | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

OnePageCRM

  • The ability to interface with all or many VoIP services would be top of my priority list
  • Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
  • The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board
Nigel Heaton | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

OnePageCRM

We use all these software for task management and email marketing. OnePage doesn't send out mass emails and we needed a more robust task management system, so we use SharpSpring and Asana as well.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

OnePageCRM

  • OnePage has helped with time efficiency for the sales team. Because OnePage is so easy to use and manage, our sales team can spend more time selling and less time working with the system.
  • OnePage is great for organization. It helps us track our daily schedules/tasks and shows all communication clearly in one place.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

OnePageCRM

Pega Customer Engagement Suite

Pricing Details

OnePageCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnePageCRM
7.6
Pega Customer Engagement Suite
8.0

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