What users are saying about
17 Ratings
110 Ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

OnePageCRM

OnePage is great for any company with a sales team. Onepage is great for lead tracking, and showing all communication in one place. Its timeline is easy to use and understand. OnePage also makes it easy to manage a sales team. Their reporting capabilities are excellent and it is a great way to track deals.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

OnePageCRM
9.3
SAP CRM
7.1
Customer data management / contact management
OnePageCRM
9.7
SAP CRM
7.7
Workflow management
OnePageCRM
9.7
SAP CRM
7.0
Territory management
OnePageCRM
10.0
SAP CRM
6.3
Opportunity management
OnePageCRM
9.9
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
OnePageCRM
10.0
SAP CRM
7.1
Contract management
OnePageCRM
6.2
SAP CRM
7.9
Quote & order management
OnePageCRM
10.0
SAP CRM
7.5
Interaction tracking
OnePageCRM
9.2
SAP CRM
7.3
Channel / partner relationship management
OnePageCRM
9.0
SAP CRM
6.6

Customer Service & Support

OnePageCRM
9.6
SAP CRM
6.5
Case management
OnePageCRM
9.6
SAP CRM
7.1
Call center management
OnePageCRM
9.6
SAP CRM
6.2
Help desk management
OnePageCRM
9.6
SAP CRM
6.2

Marketing Automation

OnePageCRM
9.8
SAP CRM
6.7
Lead management
OnePageCRM
9.9
SAP CRM
6.3
Email marketing
OnePageCRM
9.8
SAP CRM
7.1

CRM Project Management

OnePageCRM
9.9
SAP CRM
7.7
Task management
OnePageCRM
10.0
SAP CRM
8.1
Reporting
OnePageCRM
9.8
SAP CRM
7.4
Billing and invoicing management
OnePageCRM
SAP CRM
7.5

CRM Reporting & Analytics

OnePageCRM
9.8
SAP CRM
7.7
Forecasting
OnePageCRM
10.0
SAP CRM
7.7
Pipeline visualization
OnePageCRM
9.5
SAP CRM
7.4
Customizable reports
OnePageCRM
10.0
SAP CRM
8.1

Customization

OnePageCRM
9.7
SAP CRM
7.4
Custom fields
OnePageCRM
9.0
SAP CRM
7.9
Custom objects
OnePageCRM
10.0
SAP CRM
7.9
Scripting environment
OnePageCRM
10.0
SAP CRM
7.1
API for custom integration
OnePageCRM
10.0
SAP CRM
6.6

Security

OnePageCRM
9.8
SAP CRM
8.4
Single sign-on capability
OnePageCRM
9.6
SAP CRM
8.3
Role-based user permissions
OnePageCRM
10.0
SAP CRM
8.5

Integrations with 3rd-party Software

OnePageCRM
10.0
SAP CRM
6.3
Marketing automation
OnePageCRM
10.0
SAP CRM
6.2
Compensation management
OnePageCRM
SAP CRM
6.3

Platform

OnePageCRM
9.9
SAP CRM
7.1
Mobile access
OnePageCRM
9.9
SAP CRM
7.1

Social CRM

OnePageCRM
SAP CRM
6.3
Social data
OnePageCRM
SAP CRM
6.4
Social engagement
OnePageCRM
SAP CRM
6.2

Pros

OnePageCRM

  • It uses a split screen: one half is your action stream, the other is for a selected contact. This is really helpful.
  • You can do mass actions-- like rescheduling a group of actions for another day.
  • "Tags" are a handy feature... it's sophisticated enough to trigger automated follow-ups in our mail service, Klaviyo
Bill Cummings | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

OnePageCRM

  • The ability to interface with all or many VoIP services would be top of my priority list
  • Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
  • The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board
Nigel Heaton | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

OnePageCRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

OnePageCRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

OnePageCRM

We use all these software for task management and email marketing. OnePage doesn't send out mass emails and we needed a more robust task management system, so we use SharpSpring and Asana as well.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

OnePageCRM

  • OnePage has helped with time efficiency for the sales team. Because OnePage is so easy to use and manage, our sales team can spend more time selling and less time working with the system.
  • OnePage is great for organization. It helps us track our daily schedules/tasks and shows all communication clearly in one place.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

OnePageCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnePageCRM
7.6
SAP CRM
6.5

Likelihood to Renew

OnePageCRM
SAP CRM
9.0

Support Rating

OnePageCRM
SAP CRM
7.3

Online Training

OnePageCRM
SAP CRM
7.0

Add comparison