OneSite Leasing and Rents vs. Property Vista

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.

Incentivized

Great for property managers with about 25 or more properties. Not worth the money for less than 10. This works for all sorts of different properties so it's about choosing the right kind of account for the situation.

Incentivized

• Keeps accurate records.

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• Everything is easy to understand.
• Customer service doesn't give me the runaround, they are actually helpful.
• Has all the need to know information all in one place.

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• Limited accessibility - Various functions are only available through Internet Explorer.
• Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
• Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

Incentivized

• Needs area for fine details such as nearby parks, schools, libraries, etc.

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The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

Incentivized

When I needed customer service I got the help I needed without being transferred a million times. The guy knew what he was talking about and everything was taken care of immediately

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I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

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• Increased efficiency
• Difficult to learn for some
• Increased costs: They charge per unit per month for absolutely everything.

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• Worth the money, with everything organized I can get more of the properties into the system.

Incentivized