OneSite Leasing and Rents vs. RealPage Investment Management

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.

Incentivized

When it comes to collecting data for analysis RealPage does an excellent job thoroughly collecting everything we may need from the moment when a person is applying up until a lease is signed.

Incentivized

• Keeps accurate records.

Incentivized

• E-signature collection
• Data syndication
• Report exports

Incentivized

• Limited accessibility - Various functions are only available through Internet Explorer.
• Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
• Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

Incentivized

• Crashing: must be solved much quicker
• Lease document updates

Incentivized

The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

Incentivized

I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

Incentivized

Adding a rider to a lease on one property or several properties can be a headache and support is not very responsive. You can always use the customizable rider option, but on many occasions that portion is needed for something else and it shouldn't be used instead of a rider which should be permanent. This is extremely frustrating when leases have to be made in a timely matter; however, this is a support issue rather than a software issue. A mobile app would be amazinggggg and/or a more user-friendly mobile web experience.

Incentivized

• Increased efficiency
• Difficult to learn for some
• Increased costs: They charge per unit per month for absolutely everything.

Incentivized

• Time effective
• User-friendly
• We've become quite dependent on it, when something goes wrong, there's panic.

Incentivized