OneSite Leasing and Rents vs. storEDGE by Storable

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.

Incentivized

A great feature or system would be the ability to handle all our operations, taskings within storEDGE's software. The ability to task accounting, operations, or facility managers would be an all in one stop.

Incentivized

• Keeps accurate records.

Incentivized

• Intuitive User Interface.
• Great customer support.
• Automated processes.

Incentivized

• Limited accessibility - Various functions are only available through Internet Explorer.
• Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
• Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

Incentivized

• The utilization of a referral system within the software.
• A more consistent outcome with automated delinquency stages from storEDGE to mail to the post office to the renter.
• Having an API built out with some of the real estate based task managers.
• The ability to subtract security deposits in delinquency mailings for compliance with various State Lien Laws.

Incentivized

The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

Incentivized

storEDGE has a very user-friendly interface. Customer support is available for general inquiries and responsive. The possibility exists for creating custom business solutions with their staff. They continually hold webinars, release improvements, new features, etc. It removes a lot of tasks that would be time-consuming for the operations staff.

Incentivized

I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

Incentivized

This is the only storage software I've utilized.

Incentivized

• Increased efficiency
• Difficult to learn for some
• Increased costs: They charge per unit per month for absolutely everything.

Incentivized

• A real-time look at the status of facilities is invaluable to our organization.
• Great tracking of delinquencies from the start through the auction process.
• As previously iterated, an integrated task management system would make the software the best.

Incentivized