What users are saying about
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Top Rated
91 Ratings
1 Ratings
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Score 10 out of 100

Paychex Flex

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Top Rated
91 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

OneSource Virtual

OneSource Virtual AP Automation took us a step beyond OCR by providing an in-application solution that automates our procure to pay process from intake to settlement.
Kaylan McDuff | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

OneSource Virtual
10.0
Paychex Flex
7.1
Pay calculation
OneSource Virtual
10.0
Paychex Flex
7.9
Support for external payroll vendors
OneSource Virtual
10.0
Paychex Flex
Benefit plan administration
OneSource Virtual
10.0
Paychex Flex
7.2
Direct deposit files
OneSource Virtual
10.0
Paychex Flex
7.9
Salary revision and increment management
OneSource Virtual
10.0
Paychex Flex
7.2
Off-cycle/On-Demand payment
OneSource Virtual
Paychex Flex
5.0
Reimbursement management
OneSource Virtual
Paychex Flex
7.3

HR Reporting

OneSource Virtual
10.0
Paychex Flex
5.6
Report builder
OneSource Virtual
10.0
Paychex Flex
5.3
Pre-built reports
OneSource Virtual
Paychex Flex
5.9
Ability to combine HR data with external data
OneSource Virtual
Paychex Flex
5.6

Human Resource Management

OneSource Virtual
Paychex Flex
5.9
Employee demographic data
OneSource Virtual
Paychex Flex
7.5
Employment history
OneSource Virtual
Paychex Flex
6.5
Job profiles and administration
OneSource Virtual
Paychex Flex
6.5
Workflow for transfers, promotions, pay raises, etc.
OneSource Virtual
Paychex Flex
6.2
Organizational charting
OneSource Virtual
Paychex Flex
1.0
Organization and location management
OneSource Virtual
Paychex Flex
6.7
Compliance data (COBRA, OSHA, etc.)
OneSource Virtual
Paychex Flex
6.7

Leave and Attendance Management

OneSource Virtual
Paychex Flex
6.4
Approval workflow
OneSource Virtual
Paychex Flex
6.0
Balance details
OneSource Virtual
Paychex Flex
6.9
Annual carry-forward and encashment
OneSource Virtual
Paychex Flex
6.4

Employee Self Service

OneSource Virtual
Paychex Flex
7.1
View and generate pay and benefit information
OneSource Virtual
Paychex Flex
7.5
Update personal information
OneSource Virtual
Paychex Flex
7.0
View company policy documentation
OneSource Virtual
Paychex Flex
7.5
View job history
OneSource Virtual
Paychex Flex
6.5

Asset Management

OneSource Virtual
Paychex Flex
5.4
Tracking of all physical assets
OneSource Virtual
Paychex Flex
5.4

Onboarding

OneSource Virtual
Paychex Flex
6.6
New hire portal
OneSource Virtual
Paychex Flex
6.4
Manager tracking tools
OneSource Virtual
Paychex Flex
6.9

Recruiting / ATS

OneSource Virtual
Paychex Flex
4.8
Job Requisition Management
OneSource Virtual
Paychex Flex
5.9
Company Website Posting
OneSource Virtual
Paychex Flex
3.4
Publish to Social Media
OneSource Virtual
Paychex Flex
4.8
Job Search Site Posting
OneSource Virtual
Paychex Flex
4.4
Duplicate Candidate Prevention
OneSource Virtual
Paychex Flex
4.8
Applicant Tracking
OneSource Virtual
Paychex Flex
4.4
Notifications and Alerts
OneSource Virtual
Paychex Flex
5.6

Pros

OneSource Virtual

  • They are service-oriented!
  • Innovative.
  • Reliable.
Kaylan McDuff | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

OneSource Virtual

No answers on this topic

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

OneSource Virtual

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

OneSource Virtual

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.6
Based on 4 answers
Paychex does give the ability to clock in anywhere, which is wonderful. It gives the ability to track hours, vacation time and who is available. Again wonderful, but it lacks clear information if employees need to know about their benefits or company policy. They fail in to many areas that are basic to earn a full 10, but for clocking in and tracking hours they are fine, but after that they get messy
Lawrence Czelusta | TrustRadius Reviewer

Support Rating

OneSource Virtual

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.8
Based on 18 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

OneSource Virtual

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OneSource Virtual

We did not use OneSource Virtual to help us implement Workday. We used a competitor that did a fine job, but we quickly moved to OneSource Virtual post-implementation to take our tenant to the next level
Kaylan McDuff | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

OneSource Virtual

  • Payroll was painful in our old system. We would begin Monday morning and have to submit by noon on Wednesday and we always worked up to the very last minute, which often meant 12-hour days, and I knew we would end up losing good people if we didn’t solve these issues.
  • By implementing Workday and partnering with OSV, we’ve been able to streamline our processes and are able to get payroll done in two hours versus three days. Even better, our team is much happier and able to focus on more strategic and rewarding work.
Kaylan McDuff | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

OneSource Virtual

Pricing Details

OneSource Virtual

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

OneSource Virtual
10.0
Paychex Flex
7.2

Likelihood to Renew

OneSource Virtual
Paychex Flex
9.0

Usability

OneSource Virtual
Paychex Flex
7.6

Support Rating

OneSource Virtual
Paychex Flex
7.8

Implementation Rating

OneSource Virtual
Paychex Flex
9.0

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