What users are saying about
8 Ratings
34 Ratings
8 Ratings
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Score 6.5 out of 100
34 Ratings
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Score 7.2 out of 100

Highlights

Vertex Cloud and ONESOURCE are both tax compliance software. ONESOURCE provides more products and features around tax compliance for various financial service providers, while Vertex Cloud focuses on tax compliance for other industries, such as retail, e-commerce, leasing companies, and manufacturers. 

Features

ONESOURCE and Vertex Cloud both provide strong features tailored to their target customer bases. 

ONESOURCE offers businesses a wide range of individual products that can be purchased a la carte. This pricing structure allows organizations to buy what they need without being bundled with extra unnecessary features. They also tailor some capabilities to the unique tax needs of financial service professionals, such as wealth or estate managers. They also offer robust capabilities for multinational companies that navigate multiple global jurisdictions. 

In contrast, Vertex Cloud specializes in providing tax compliance services to North American or domestic businesses. In particular, Vertex caters to retailers and e-commerce businesses, which benefit from Vertex Cloud’s robust cross-jurisdiction tax knowledge. Tax compliance is also streamlined with the platform’s automated real-time tax calculations for multi-state transitions. 

Limitations

While ONESOURCE and Vertex Cloud both have areas of strength, there are some limitations to each product to be aware of. 

ONESOURCE’s myriad products allows for more customization, but can also make support difficult. Some reviewers describe distinct support teams for each product, which can make getting the right help from the right reps difficult when there are cross-product issues or complexities. Domestic-only businesses, especially those that aren’t high-volume transaction businesses, may also not be able to make the best use of ONESOURCE’s global capabilities. 

On the other hand, Vertex Cloud’s focus on North America and Europe may result in less expertise in other global tax jurisdictions. The customer support from the vendor has also been criticized by reviewers, particularly when there are issues with the software itself, rather than tax compliance questions. 

Pricing

Vertex Cloud and ONESOURCE’s pricing are both customer-specific. Concrete pricing is available by quote from each vendor.

Likelihood to Recommend

ONESOURCE

ONESOURCE is well suited for organizations that want to maintain their compliance efforts within a single platform. Most of the software looks and operates in a similar manner, which makes it easy to navigate and integrate yourself into additional products. Additionally, the ONESOURCE platform is a great platform for anyone looking for a provider that stays on top of tax law changes and will quickly integrate the changes into their product.
Anonymous | TrustRadius Reviewer

Vertex Cloud

Vertex Cloud is well suited to allow companies of many sizes to automatically calculate and collect sales tax from customers. We were able to implement the solution in less than 4 months with minimal errors. This helped for a smooth transition from our manual process to a fully automated sales tax function.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

ONESOURCE
1.0
Vertex Cloud
8.6
Sales and Use Taxes
ONESOURCE
1.0
Vertex Cloud
7.6
Cross-border Taxes
ONESOURCE
Vertex Cloud
9.1
VAT / GST Taxes
ONESOURCE
Vertex Cloud
9.1

Tax Reporting & Compliance

ONESOURCE
2.5
Vertex Cloud
6.3
Geolocation for Tax Assessment
ONESOURCE
1.0
Vertex Cloud
7.5
3rd-Party Software Integrations
ONESOURCE
1.0
Vertex Cloud
6.7
Tax Data Reporting
ONESOURCE
7.0
Vertex Cloud
6.8
Compliance Administration Management
ONESOURCE
5.5
Vertex Cloud
6.3
Tax Exemption Processing
ONESOURCE
1.0
Vertex Cloud
7.2
Tax Document Management
ONESOURCE
1.0
Vertex Cloud
4.2
Complex Tax Scenario Management
ONESOURCE
1.0
Vertex Cloud
5.3

Pros

ONESOURCE

  • ONESOURCE allows for easy implementation. We were able to implement the product in a few weeks.
  • ONESOURCE provides detailed records that provide support for the groupings on the tax return. This will assist in providing documentation to auditors in a timely fashion.
Anonymous | TrustRadius Reviewer

Vertex Cloud

  • Vertex Cloud calculates and manages our customer sales and use taxes for our various products and services for both our US and Canadian entities.
  • We are using Vertex to manage our Exempt Certificates and utilization by product, region, and services.
  • Vertex Cloud Tax Filings will initially be used to track and manage part of our business activities and reconcile certain business areas. We are excited about moving forward to relying on Vertex for the creation and of our tax filings and reporting data that will fill a large void in some areas of our business operations.
Michael Manley | TrustRadius Reviewer

Cons

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Vertex Cloud

  • More help with how to use the test transaction utility. Not really user-friendly with the steps to take to get a correct outcome.
  • Why do I have to go to MyVertex to enter a ticket? Can you add it to my instance so I don't have to login somewhere else?
Anonymous | TrustRadius Reviewer

Usability

ONESOURCE

No score
No answers yet
No answers on this topic

Vertex Cloud

Vertex Cloud 9.0
Based on 1 answer
The dashboard works well well in showing me frontline information that I can look to see how my business is doing at a low level. This also gives you an interactive map where you can hover over and see what sales are to where. This only does it for the month, not YTD.
Timothy Rowe | TrustRadius Reviewer

Support Rating

ONESOURCE

ONESOURCE 5.5
Based on 2 answers
Often times they never respond to emails. Ignored us until we threatened to cancel one of their products.
Anonymous | TrustRadius Reviewer

Vertex Cloud

Vertex Cloud 8.0
Based on 2 answers
The Vertex Support team is ready to help and does offer assistance. Although sometimes their technical prowess may not be sufficient.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ONESOURCE

Sabrix/Onesource provides truly global content - Vertex is not there yet. If a business operates in US only, both Sabrix and Vertex would be good choices.
Anonymous | TrustRadius Reviewer

Vertex Cloud

1. Money saved - Cloud in general was a more affordable solution for our company than O Series. 2. Time saved - As as example, the time to generate just one compliance report in Indirect O Series would sometimes be close to an hour. In Vertex Cloud, that time was surprisingly reduced to about a couple of minutes. 3. More work accomplished with less people - From our jump from Indirect O Series to Vertex Cloud, we've eliminated some of the repetitive steps we had to do in the O Series Portal, such as manually download the tax rates every month, or monthly perform data updates. This eliminated the need to have more than one person helping out.
Anonymous | TrustRadius Reviewer

Return on Investment

ONESOURCE

  • Without the use of ONESOURCE Transfer Pricing, we wouldn't be able to turn out transfer pricing documentation on our own. We have approximately 125 transfer pricing reports a year that require preparation, and outsourcing those at $15-25,000 a piece isn't feasible. We pay less than $50,000 annually for ONESOURCE Transfer Pricing and can now turn out as many reports as we need for a flat fee.
  • ONESOURCE BEPS Action Manager ("BAM") allows us to prepare both our Country by Country Report and our Master File in house. We had received quotes from accounting firms in the range of $100-200,000 annually for a Country by Country Report and $50,000 for a Master File annually. For a $20,000 investment annually in BAM, we can complete both in house.
Anonymous | TrustRadius Reviewer

Vertex Cloud

  • The Vertex Cloud front end was very simple to stand up. Our tax department along with our implementation partner, had the configurations done in a few week's time.
  • Knowing now that the Cloud returns does not have full functionality and EDI capability, we would not have made the decision to purchase Cloud for the calculation engine and may have gone with on-demand.
Lisa Reid | TrustRadius Reviewer

Screenshots

ONESOURCE

Pricing Details

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vertex Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ONESOURCE
6.0
Vertex Cloud
7.2

Usability

ONESOURCE
Vertex Cloud
9.0

Support Rating

ONESOURCE
5.5
Vertex Cloud
8.0

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