31 Ratings
This review does not include a rating.
31 Ratings
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Score 8.5 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    8.9

    OneTrust

    89%
    8 Ratings

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Availability

    9.0

    OneTrust

    90%
    1 Rating

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Performance

    4.0

    OneTrust

    40%
    1 Rating

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Support Rating

    9.0

    OneTrust

    90%
    2 Ratings

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Online Training

    7.0

    OneTrust

    70%
    1 Rating

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Product Scalability

    9.0

    OneTrust

    90%
    1 Rating

    ServiceNow Telecommunications Service Management

    N/A
    0 Ratings

    Likelihood to Recommend

    OneTrust

    I strongly recommend it for general management of personal data privacy programs and risk and contract management, it complies with all major world legislation in addition to being easy and fast. Not recommended for data discovery still requires refinement.
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    ServiceNow

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    Pros

    OneTrust

    • Reputable website scanner, which verify and screen the traffic.
    • The data mapping from OneTrust is another merit, very articulate.
    • OneTrust offers the required assessment automation, very outstanding.
    • Finally, OneTrust has the breach scan, and incident response.
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    ServiceNow

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    Cons

    OneTrust

    • There are irritating inconsistencies in the user interface between the various modules
    • Reporting capabilities are limited
    • The platform does not reveal its secrets easily. You will be rewarded if you can allocate a team member to specialize on the platform.
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    ServiceNow

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    Pricing Details

    OneTrust

    Starting Price

    $0 per month

    Editions & Modules

    OneTrust editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ServiceNow Telecommunications Service Management

      Starting Price

      Editions & Modules

      ServiceNow Telecommunications Service Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Reliability and Availability

        OneTrust

        We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.
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        Performance

        OneTrust

        We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.
        As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.
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        Support Rating

        OneTrust

        Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.
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        Online Training

        OneTrust

        An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).
        The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.
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        Alternatives Considered

        OneTrust

        OneTrust is more focused on providing an assessment platform than a vendor risk monitoring platform. This difference is why we chose OneTrust. For some, this will be a failure of the product. However, if you take the time to define risk for your organization based on the sensitivity of the data and the inherent risks of a vendor based on infrastructure you will create a unique and understandable metric for risk according to your organization. This adaptability is the strongest feature of OneTrust.
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        ServiceNow

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        Scalability

        OneTrust

        The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.
        We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.
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        ServiceNow

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        Return on Investment

        OneTrust

        • Populates metadata into a centralized and easily searchable data catalog.
        • Ensures data regulatory requirements are understood.
        • Orchestrates data governance activities.
        • Monitors and flag violations across our data ecosystem.
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        ServiceNow

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