What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 4 out of 100
2 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

OnForce

If you have an emergency that requires a tech, and you don't have the resources in-house, then it's good to be able to call on these guys. I would never use my affiliation with them as a reason to say "we provide nationwide onsite services" because the techs, in the end, don't answer to you and may not work to your standards. It's definitely a band-aid last-resort, and you should let your clients know if you intend to use them.
Anonymous | TrustRadius Reviewer

Shortlist

We haven't found another system that can do all that Shortlist can do (payments, tax paperwork, profile management, project management, on-boarding, etc...) but it doesn't mean we always love using Shortlist. Shortlist is cumbersome to work in and requires LOTS of redundant clicking. Something as simple as being able to right-click to open on any profile/page/account/link would save hours in a week where as now to get to two side-by-side items on some lists, you have to click back a page, re-load, and scroll down to select the next option. I appreciate that Shortlist manages all the tax paperwork and has created for us a on-boarding system that flows nicely and allows multiple team members to manage their piece of the process.
Anonymous | TrustRadius Reviewer

Pros

OnForce

  • You get techs who are ready to work
  • You can increase the coverage of your service area, in some respects
  • You can use local techs as well if your team is busy
Anonymous | TrustRadius Reviewer

Shortlist

  • Shortlist allows us to pay our freelancers without having to personally manage the back end paperwork of payroll
  • Shortlist handles all the year end tax paperwork creation and distribution
Anonymous | TrustRadius Reviewer

Cons

OnForce

  • You don't really know who you are going to get
  • There's not a lot of followthrough. This tech will act as an adjunct to your company, and you are left holding the bag for their work
  • We had one bad experience, and decided to go a different route for growth
Anonymous | TrustRadius Reviewer

Shortlist

  • Shortlist only allows for minor customizations to their platform. It would be great if each company could create their own view/usage set for the system.
  • The help chat box needs some work for sure. It takes days for someone to respond if they ever respond and often there is nothing they can do to remedy the issue at hand.
  • Payments should be able to be made every day, not just on Fridays.
Anonymous | TrustRadius Reviewer

Support Rating

OnForce

No score
No answers yet
No answers on this topic

Shortlist

Shortlist 4.0
Based on 4 answers
30-40% of the time there is no response when you contact the chat/help feature.30-40% of the time if they do respond, it is to say they can't do anything about the issue.Maybe 20% of the time the chat is actually helpful, but that seems like a high estimate when I think about my experience asking for support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OnForce

I never found another service that also does this.
Anonymous | TrustRadius Reviewer

Shortlist

We've never found another platform that does exactly what Shortlist does in terms of payments, taxes, project management, and on-boarding. We use other sites to source our new vendors (like Indeed, craigslist, etc...) but ultimately we direct all those applicants to our onboarding in Shortlist. I wish some of the more "minor" platform issues we've had over the last year were fixed sooner (or fixed at all) but it does the job!
Anonymous | TrustRadius Reviewer

Return on Investment

OnForce

  • Positively, we can respond to out of state client emergencies with this service.
  • We actually don't make that much money on a call, it's negligible, so the ability to call them is really the selling point. It can help get contracts and footholds elsewhere, but it won't by itself generate much income if any.
Anonymous | TrustRadius Reviewer

Shortlist

  • Shortlist allows us to pay people and provide tax information which is a positive.
  • Shortlist doesn't integrate with many other platforms which causes us huge delays in employee work time which is a negative.
Anonymous | TrustRadius Reviewer

Pricing Details

OnForce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shortlist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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