What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Likelihood to Recommend

OnSemble

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc
Melissa Crum | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

OnSemble
SurveySparrow
7.7
Survey templates
OnSemble
SurveySparrow
8.1
Themes
OnSemble
SurveySparrow
8.1
Custom logo/branding
OnSemble
SurveySparrow
7.1

Survey Content

OnSemble
SurveySparrow
9.8
Changes to live survey
OnSemble
SurveySparrow
10.0
Question design help
OnSemble
SurveySparrow
10.0
Multiple question types
OnSemble
SurveySparrow
9.5

Survey Logic

OnSemble
SurveySparrow
10.0
Survey logic flexibility
OnSemble
SurveySparrow
10.0

Survey Reporting & Analytics

OnSemble
SurveySparrow
9.1
Response tracking
OnSemble
SurveySparrow
10.0
Data export
OnSemble
SurveySparrow
8.6
Standard reports
OnSemble
SurveySparrow
9.5
Custom reports
OnSemble
SurveySparrow
8.5
Analytics
OnSemble
SurveySparrow
8.6

Survey Administration & Security

OnSemble
SurveySparrow
10.0
Access controls
OnSemble
SurveySparrow
10.0
Compliance
OnSemble
SurveySparrow
10.0

Survey Distribution

OnSemble
SurveySparrow
10.0
Vendor-offered crowdsourcing
OnSemble
SurveySparrow
10.0
Respondent restrictions
OnSemble
SurveySparrow
10.0

Pros

OnSemble

  • Easy to create sections for each department.
  • Ability to link to files and share reports.
  • Easy access to visibility within other departments.
  • Easy to disperse company wide messages.
Melissa Crum | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

OnSemble

  • Add additional templates for customization.
  • Webinars on how other companies use this software.
  • Ongoing best practices on how to use the software.
Melissa Crum | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

OnSemble

The software is easy to use, customizable, and intuitive to its users
Melissa Crum | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

OnSemble

  • Transparency within departments.
  • Easy to communicate messages across the company.
  • Easy access to forms and links you need on a daily basis.
Melissa Crum | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Screenshots

Pricing Details

OnSemble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnSemble
9.0
SurveySparrow
9.5

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