What users are saying about
1 Ratings
10 Ratings
1 Ratings
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Score 9 out of 100
10 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

OnSemble

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc
Melissa Crum | TrustRadius Reviewer

Usabilla

Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

OnSemble
Usabilla
6.6
Survey templates
OnSemble
Usabilla
6.7
Themes
OnSemble
Usabilla
6.4
Custom logo/branding
OnSemble
Usabilla
6.7

Survey Content

OnSemble
Usabilla
8.6
Changes to live survey
OnSemble
Usabilla
9.0
Question design help
OnSemble
Usabilla
8.3
Multiple question types
OnSemble
Usabilla
8.3

Survey Logic

OnSemble
Usabilla
7.3
Survey logic flexibility
OnSemble
Usabilla
7.3

Survey Reporting & Analytics

OnSemble
Usabilla
8.9
Response tracking
OnSemble
Usabilla
9.2
Data export
OnSemble
Usabilla
9.2
Standard reports
OnSemble
Usabilla
9.2
Analytics
OnSemble
Usabilla
8.0

Survey Administration & Security

OnSemble
Usabilla
8.7
Access controls
OnSemble
Usabilla
9.0
Compliance
OnSemble
Usabilla
8.4

Pros

OnSemble

  • Easy to create sections for each department.
  • Ability to link to files and share reports.
  • Easy access to visibility within other departments.
  • Easy to disperse company wide messages.
Melissa Crum | TrustRadius Reviewer

Usabilla

  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
Anonymous | TrustRadius Reviewer

Cons

OnSemble

  • Add additional templates for customization.
  • Webinars on how other companies use this software.
  • Ongoing best practices on how to use the software.
Melissa Crum | TrustRadius Reviewer

Usabilla

  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Anonymous | TrustRadius Reviewer

Support Rating

OnSemble

No score
No answers yet
No answers on this topic

Usabilla

Usabilla 9.0
Based on 1 answer
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OnSemble

The software is easy to use, customizable, and intuitive to its users
Melissa Crum | TrustRadius Reviewer

Usabilla

No answers on this topic

Return on Investment

OnSemble

  • Transparency within departments.
  • Easy to communicate messages across the company.
  • Easy access to forms and links you need on a daily basis.
Melissa Crum | TrustRadius Reviewer

Usabilla

  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

OnSemble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Usabilla

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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