1 Ratings
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Score 10 out of 100
3 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

OnSolve Critical Event Management & Mass Notification

MIR3 is very well suited to customize your broadcasts and notifications so you're prepared. If a call initiator opts to modify an existing callout message via phone, however, I don't believe there's a way to modify the associated response actions, which can become confusing.
Maryann DeMaria | TrustRadius Reviewer

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OnSolve Critical Event Management & Mass Notification
SAP Jam
6.5
Mobile Access
OnSolve Critical Event Management & Mass Notification
SAP Jam
5.0
Search
OnSolve Critical Event Management & Mass Notification
SAP Jam
8.0

Communication

OnSolve Critical Event Management & Mass Notification
SAP Jam
8.0
Chat
OnSolve Critical Event Management & Mass Notification
SAP Jam
9.0
Notifications
OnSolve Critical Event Management & Mass Notification
SAP Jam
9.0
Discussions
OnSolve Critical Event Management & Mass Notification
SAP Jam
10.0
Surveys
OnSolve Critical Event Management & Mass Notification
SAP Jam
6.0
Internal knowledgebase
OnSolve Critical Event Management & Mass Notification
SAP Jam
6.0

File Sharing & Management

OnSolve Critical Event Management & Mass Notification
SAP Jam
8.3
Versioning
OnSolve Critical Event Management & Mass Notification
SAP Jam
8.0
Video files
OnSolve Critical Event Management & Mass Notification
SAP Jam
7.0
Audio files
OnSolve Critical Event Management & Mass Notification
SAP Jam
7.0
Document collaboration
OnSolve Critical Event Management & Mass Notification
SAP Jam
8.0
Access control
OnSolve Critical Event Management & Mass Notification
SAP Jam
10.0
Advanced security features
OnSolve Critical Event Management & Mass Notification
SAP Jam
10.0

Pros

OnSolve Critical Event Management & Mass Notification

  • Easy to set up
  • Easy to update
  • Easy to download and upload data
Maryann DeMaria | TrustRadius Reviewer

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Cons

OnSolve Critical Event Management & Mass Notification

  • Some of the extended options can be confusing, but they've provided definitions that appear when you linger on an option. That's helpful, but the extended options interactions can still be a little confusing.
  • I'd like to be able to share the complete notification process with users as a reference guide, I don't think that's available.
Maryann DeMaria | TrustRadius Reviewer

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Usability

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Support Rating

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OnSolve Critical Event Management & Mass Notification

We didn't compare them to other available notification systems
Maryann DeMaria | TrustRadius Reviewer

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Return on Investment

OnSolve Critical Event Management & Mass Notification

  • N/A This is a preparedness tool for our organization.
Maryann DeMaria | TrustRadius Reviewer

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Pricing Details

OnSolve Critical Event Management & Mass Notification

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnSolve Critical Event Management & Mass Notification
10.0
SAP Jam
5.0

Likelihood to Renew

OnSolve Critical Event Management & Mass Notification
SAP Jam
4.0

Usability

OnSolve Critical Event Management & Mass Notification
SAP Jam
5.0

Support Rating

OnSolve Critical Event Management & Mass Notification
SAP Jam
2.0

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