<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
3318 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
3318 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

OnSolve Critical Event Management & Mass Notification

MIR3 is very well suited to customize your broadcasts and notifications so you're prepared. If a call initiator opts to modify an existing callout message via phone, however, I don't believe there's a way to modify the associated response actions, which can become confusing.
Maryann DeMaria | TrustRadius Reviewer

Slack

When there's a team that spans time zones and continents, Slack is the perfect tool for communication & collaboration. It houses a workplace directory, so any employee can be searched for by name. Sending a direct message to any individual in the company is as simple as finding their name, then typing a message & hitting send! Essentially, it's a hub for all communication -- individual, team, and company-wide announcements can be quickly & easily disseminated using Slack.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OnSolve Critical Event Management & Mass Notification
Slack
7.9
Task Management
OnSolve Critical Event Management & Mass Notification
Slack
7.8
Gantt Charts
OnSolve Critical Event Management & Mass Notification
Slack
7.1
Scheduling
OnSolve Critical Event Management & Mass Notification
Slack
7.7
Workflow Automation
OnSolve Critical Event Management & Mass Notification
Slack
7.7
Mobile Access
OnSolve Critical Event Management & Mass Notification
Slack
9.0
Search
OnSolve Critical Event Management & Mass Notification
Slack
8.3
Visual planning tools
OnSolve Critical Event Management & Mass Notification
Slack
7.8

Communication

OnSolve Critical Event Management & Mass Notification
Slack
8.6
Chat
OnSolve Critical Event Management & Mass Notification
Slack
9.7
Notifications
OnSolve Critical Event Management & Mass Notification
Slack
9.0
Discussions
OnSolve Critical Event Management & Mass Notification
Slack
9.1
Surveys
OnSolve Critical Event Management & Mass Notification
Slack
7.9
Internal knowledgebase
OnSolve Critical Event Management & Mass Notification
Slack
8.1
Integrates with GoToMeeting
OnSolve Critical Event Management & Mass Notification
Slack
8.3
Integrates with Gmail and Google Hangouts
OnSolve Critical Event Management & Mass Notification
Slack
8.6
Integrates with Outlook
OnSolve Critical Event Management & Mass Notification
Slack
8.3

File Sharing & Management

OnSolve Critical Event Management & Mass Notification
Slack
8.1
Versioning
OnSolve Critical Event Management & Mass Notification
Slack
7.3
Video files
OnSolve Critical Event Management & Mass Notification
Slack
8.2
Audio files
OnSolve Critical Event Management & Mass Notification
Slack
8.1
Document collaboration
OnSolve Critical Event Management & Mass Notification
Slack
7.8
Access control
OnSolve Critical Event Management & Mass Notification
Slack
8.2
Advanced security features
OnSolve Critical Event Management & Mass Notification
Slack
7.5
Integrates with Google Drive
OnSolve Critical Event Management & Mass Notification
Slack
8.7
Device sync
OnSolve Critical Event Management & Mass Notification
Slack
8.5

Pros

OnSolve Critical Event Management & Mass Notification

  • Easy to set up
  • Easy to update
  • Easy to download and upload data
Maryann DeMaria | TrustRadius Reviewer

Slack

  • Slack is a solid chat tool that works across a variety of platforms, with a very low barrier for entry: new users can be invited via email, and can use web-based, desktop, or mobile versions of the application.
  • Slack has really captured the zeitgeist of digital culture, including strong support for customizing look and feel (including custom emojis), and a plethora of integrations with popular web-based tools, including Pivotal Tracker and GitHub on the productive side, and Giphy.com on the fun side.
  • Slack continues to refine and improve their product, with new features being rolled out just about every month.
  • Slack offers a great value in their free version of the app, with most of the tool's functionality available for no cost.
Benjamin Plotkin | TrustRadius Reviewer

Cons

OnSolve Critical Event Management & Mass Notification

  • Some of the extended options can be confusing, but they've provided definitions that appear when you linger on an option. That's helpful, but the extended options interactions can still be a little confusing.
  • I'd like to be able to share the complete notification process with users as a reference guide, I don't think that's available.
Maryann DeMaria | TrustRadius Reviewer

Slack

  • The sorting of channels - it's a bit confusing, could be better sorted, it would make it easier to search and make it more agile.
  • Search - It could also improve, it is not bad, but in some cases (rare) it is difficult to find the term that you want.
  • Heavy performance in other operating systems - At least in Linux, Slack seems to do a little more machine performance than when it is used on a computer running Windows.
Marcio Vizoli | TrustRadius Reviewer

Likelihood to Renew

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

Slack

Slack 9.6
Based on 11 answers
We've been thoroughly impressed and hence will renew the application for sure as it's meeting and at times exceeding our exceptions in getting things done. A surely shot application that is recommended for a startup, a small company and also very large enterprise and also for multiple open source projects.
Given the points stated, it's a renew for us.
Harshit Bhattaram | TrustRadius Reviewer

Usability

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

Slack

Slack 9.2
Based on 22 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Support Rating

OnSolve Critical Event Management & Mass Notification

No score
No answers yet
No answers on this topic

Slack

Slack 8.4
Based on 70 answers
I don't need to be very technical to use the Slack or to integrate tools into Slack. Adding an app (integration) is seamless and the platform walks me through the process. I can communicate with my colleagues quickly either with chat or by using the call feature to phone them. If I ever have a product question, I can quickly go to one of our product channels and search for related questions or pose a question that our experts monitor. These features have made me more effective in my day and in managing my customer base
Tom Laughlin | TrustRadius Reviewer

Alternatives Considered

OnSolve Critical Event Management & Mass Notification

We didn't compare them to other available notification systems
Maryann DeMaria | TrustRadius Reviewer

Slack

Atlassian actually ended up shutting down HipChat and partnering with Slack, but these are areas in which I think Slack outperformed HipChat:
  • Better UX
  • Ability to edit messages once they've been sent
  • More functionalities and integrations with different tools
  • Ability to share channels with other organizations
  • Better mobile app
  • Dark mode
Raúl Galera Domínguez | TrustRadius Reviewer

Return on Investment

OnSolve Critical Event Management & Mass Notification

  • N/A This is a preparedness tool for our organization.
Maryann DeMaria | TrustRadius Reviewer

Slack

  • I believe this has increased productivity amongst the team in that we can get immediate responses to issues and questions, allowing us to have a better continuous flow of work
  • Having an easy to use tool like this speeds up on boarding, as new team members can easily learn. They also will have access to all existing resources within the tool
  • We have been able to customize communication groups to include those appropriate, eliminating unnecessary noise regarding areas not relevant to particular team members.
Amy Sternin | TrustRadius Reviewer

Pricing Details

OnSolve Critical Event Management & Mass Notification

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnSolve Critical Event Management & Mass Notification
10.0
Slack
9.1

Likelihood to Renew

OnSolve Critical Event Management & Mass Notification
Slack
9.6

Usability

OnSolve Critical Event Management & Mass Notification
Slack
9.2

Support Rating

OnSolve Critical Event Management & Mass Notification
Slack
8.4

Implementation Rating

OnSolve Critical Event Management & Mass Notification
Slack
10.0

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