What users are saying about
33 Ratings
33 Ratings
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Score 7.1 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
SAP Business ByDesign
WYSIWYG email editor
Ontraport
8.6
SAP Business ByDesign
Dynamic content
Ontraport
8.9
SAP Business ByDesign
Ability to test dynamic content
Ontraport
8.3
SAP Business ByDesign
Landing pages
Ontraport
7.3
SAP Business ByDesign
A/B testing
Ontraport
8.7
SAP Business ByDesign
Mobile optimization
Ontraport
8.0
SAP Business ByDesign
Email deliverability reporting
Ontraport
6.9
SAP Business ByDesign
List management
Ontraport
7.1
SAP Business ByDesign
Triggered drip sequences
Ontraport
9.7
SAP Business ByDesign

Lead Management

Ontraport
6.8
SAP Business ByDesign
Lead nurturing
Ontraport
8.4
SAP Business ByDesign
Lead scoring and grading
Ontraport
5.7
SAP Business ByDesign
Data quality management
Ontraport
6.2
SAP Business ByDesign
Automated sales alerts and tasks
Ontraport
7.1
SAP Business ByDesign

Campaign Management

Ontraport
7.4
SAP Business ByDesign
Calendaring
Ontraport
6.2
SAP Business ByDesign
Event/webinar marketing
Ontraport
8.7
SAP Business ByDesign

Social Media Marketing

Ontraport
7.1
SAP Business ByDesign
Social sharing and campaigns
Ontraport
7.1
SAP Business ByDesign
Social profile integration
Ontraport
7.2
SAP Business ByDesign

Reporting & Analytics

Ontraport
8.3
SAP Business ByDesign
9.0
Dashboards
Ontraport
8.7
SAP Business ByDesign
8.5
Standard reports
Ontraport
6.6
SAP Business ByDesign
9.0
Custom reports
Ontraport
9.6
SAP Business ByDesign
9.5

Platform & Infrastructure

Ontraport
7.8
SAP Business ByDesign
API
Ontraport
6.7
SAP Business ByDesign
Role-based workflow & approvals
Ontraport
8.8
SAP Business ByDesign
Customizability
Ontraport
9.5
SAP Business ByDesign
Integration with Salesforce.com
Ontraport
7.3
SAP Business ByDesign
Integration with Microsoft Dynamics CRM
Ontraport
7.3
SAP Business ByDesign
Integration with SugarCRM
Ontraport
7.3
SAP Business ByDesign

Payroll Management

Ontraport
SAP Business ByDesign
8.4
Benefit plan administration
Ontraport
SAP Business ByDesign
4.5
Direct deposit files
Ontraport
SAP Business ByDesign
9.1
Salary revision and increment management
Ontraport
SAP Business ByDesign
10.0
Reimbursement management
Ontraport
SAP Business ByDesign
10.0

Customization

Ontraport
SAP Business ByDesign
9.0
API for custom integration
Ontraport
SAP Business ByDesign
9.0
Plug-ins
Ontraport
SAP Business ByDesign
9.0

Security

Ontraport
SAP Business ByDesign
9.3
Single sign-on capability
Ontraport
SAP Business ByDesign
9.0
Role-based user permissions
Ontraport
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Ontraport
SAP Business ByDesign
8.6
Accounts payable
Ontraport
SAP Business ByDesign
9.0
Accounts receivable
Ontraport
SAP Business ByDesign
9.0
Global Financial Support
Ontraport
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Ontraport
SAP Business ByDesign
9.0
Intercompany Accounting
Ontraport
SAP Business ByDesign
8.5
Localizations
Ontraport
SAP Business ByDesign
8.0
Journals and Reconciliations
Ontraport
SAP Business ByDesign
8.5
Enterprise Accounting
Ontraport
SAP Business ByDesign
9.0
Configurable Accounting
Ontraport
SAP Business ByDesign
9.0
Centralized Rules Framework
Ontraport
SAP Business ByDesign
8.0
Standardized Processes
Ontraport
SAP Business ByDesign
8.0

Inventory Management

Ontraport
SAP Business ByDesign
9.0
Inventory tracking
Ontraport
SAP Business ByDesign
9.0
Automatic reordering
Ontraport
SAP Business ByDesign
10.0
Location management
Ontraport
SAP Business ByDesign
8.0
Manufacturing module
Ontraport
SAP Business ByDesign
9.0

Order Management

Ontraport
SAP Business ByDesign
8.4
Pricing
Ontraport
SAP Business ByDesign
9.0
Order entry
Ontraport
SAP Business ByDesign
9.0
Credit card processing
Ontraport
SAP Business ByDesign
4.5
Cost of goods sold
Ontraport
SAP Business ByDesign
9.0
Order Orchestration
Ontraport
SAP Business ByDesign
9.0
End-to-end order visibility
Ontraport
SAP Business ByDesign
10.0
Order exception Resolution
Ontraport
SAP Business ByDesign
8.0

Subledger and Financial Process

Ontraport
SAP Business ByDesign
9.1
Automated Invoice Processing
Ontraport
SAP Business ByDesign
9.0
Shared Services Payments
Ontraport
SAP Business ByDesign
9.0
Billings Management
Ontraport
SAP Business ByDesign
8.5
Customer Receipt Applications
Ontraport
SAP Business ByDesign
9.0
Customer Collections
Ontraport
SAP Business ByDesign
9.0
Revenue Recognition
Ontraport
SAP Business ByDesign
9.0
Cash Management
Ontraport
SAP Business ByDesign
9.0
Asset Management
Ontraport
SAP Business ByDesign
9.0
Travel & Expense Management
Ontraport
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Ontraport
SAP Business ByDesign
10.0
Period Close
Ontraport
SAP Business ByDesign
9.0
Transactions Tax
Ontraport
SAP Business ByDesign
8.0
Subledger Reconciliations
Ontraport
SAP Business ByDesign
9.0

Project Financial Management

Ontraport
SAP Business ByDesign
9.0
Budgeting and Forecasting
Ontraport
SAP Business ByDesign
10.0
Project Costing
Ontraport
SAP Business ByDesign
9.0
Cost Capture
Ontraport
SAP Business ByDesign
9.0
Capital Project Management
Ontraport
SAP Business ByDesign
9.0
Customer Invoicing
Ontraport
SAP Business ByDesign
9.0
Customer Contract Compliance
Ontraport
SAP Business ByDesign
8.0
Project Revenue Recognition
Ontraport
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Ontraport
SAP Business ByDesign
9.0
Project Financials Dashboard
Ontraport
SAP Business ByDesign
9.0
Real-time Financial Reporting
Ontraport
SAP Business ByDesign
9.0
Embedded Business Intelligence
Ontraport
SAP Business ByDesign
9.0
Project Planning Collaboration
Ontraport
SAP Business ByDesign
9.0

Project Execution Management

Ontraport
SAP Business ByDesign
8.3
Project Planning and Scheduling
Ontraport
SAP Business ByDesign
9.0
Project Manager Dashboard
Ontraport
SAP Business ByDesign
9.0
Resource Manager Dashboard
Ontraport
SAP Business ByDesign
8.0
Task Insight for Project Managers
Ontraport
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Ontraport
SAP Business ByDesign
8.0
Team Member Task Collaboration
Ontraport
SAP Business ByDesign
8.0
Real-Time Project Reporting
Ontraport
SAP Business ByDesign
8.0

Grants Management

Ontraport
SAP Business ByDesign
10.0
Award Lifecycle Management
Ontraport
SAP Business ByDesign
10.0
Spending Control
Ontraport
SAP Business ByDesign
10.0
Billing
Ontraport
SAP Business ByDesign
10.0

Procurement

Ontraport
SAP Business ByDesign
8.0
Sourcing Analysis
Ontraport
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Ontraport
SAP Business ByDesign
8.0
Invoice Automated Matching
Ontraport
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Ontraport
SAP Business ByDesign
8.0
Spend Compliance Management
Ontraport
SAP Business ByDesign
8.0
Supplier Management
Ontraport
SAP Business ByDesign
8.0

Logistics

Ontraport
SAP Business ByDesign
9.0
Inventory Visibility
Ontraport
SAP Business ByDesign
9.0
Warehouse Workforce Management
Ontraport
SAP Business ByDesign
9.0

Manufacturing

Ontraport
SAP Business ByDesign
8.9
Production Process Design
Ontraport
SAP Business ByDesign
9.0
Supply Chain Business Flows
Ontraport
SAP Business ByDesign
9.0
Production Management
Ontraport
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Ontraport
SAP Business ByDesign
10.0
Configuration Management
Ontraport
SAP Business ByDesign
8.0
Work Definition
Ontraport
SAP Business ByDesign
10.0
Work Execution
Ontraport
SAP Business ByDesign
8.0
Advanced Fulfillment
Ontraport
SAP Business ByDesign
8.0
Manufacturing Costs
Ontraport
SAP Business ByDesign
9.0

Supply Chain

Ontraport
SAP Business ByDesign
8.5
Forecasting
Ontraport
SAP Business ByDesign
9.0
Inventory Planning
Ontraport
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Ontraport
SAP Business ByDesign
8.0
Performance Monitoring
Ontraport
SAP Business ByDesign
8.0

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Rating Summary

Likelihood to Recommend

Ontraport
6.8
SAP Business ByDesign
9.5

Likelihood to Renew

Ontraport
9.1
SAP Business ByDesign
9.0

Usability

Ontraport
7.8
SAP Business ByDesign
8.0

Performance

Ontraport
7.7
SAP Business ByDesign

Support Rating

Ontraport
9.0
SAP Business ByDesign
9.0

In-Person Training

Ontraport
9.1
SAP Business ByDesign

Implementation Rating

Ontraport
9.1
SAP Business ByDesign
8.0

Scalability

Ontraport
8.2
SAP Business ByDesign

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