What users are saying about
33 Ratings
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Top Rated
472 Ratings
33 Ratings
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Score 7.1 out of 100

SharpSpring

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Top Rated
472 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

SharpSpring

I think any agency that's looking for a tool to resell could benefit from SharpSpring—mainly because of the price point and because it's all in one. I've noticed that clients get tired of having to pay more every time we want to try something new or step up their marketing. This allows them to have a better idea of what their expenses are going to be. I also think that small businesses that need marketing tools that won't break the bank can benefit.
Jordan Valentin | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
SharpSpring
7.9
WYSIWYG email editor
Ontraport
8.6
SharpSpring
7.4
Dynamic content
Ontraport
8.9
SharpSpring
8.0
Ability to test dynamic content
Ontraport
8.3
SharpSpring
8.0
Landing pages
Ontraport
7.3
SharpSpring
7.8
A/B testing
Ontraport
8.7
SharpSpring
8.1
Mobile optimization
Ontraport
8.0
SharpSpring
7.3
Email deliverability reporting
Ontraport
6.9
SharpSpring
7.5
List management
Ontraport
7.1
SharpSpring
8.4
Triggered drip sequences
Ontraport
9.7
SharpSpring
8.6

Lead Management

Ontraport
6.8
SharpSpring
8.5
Lead nurturing
Ontraport
8.4
SharpSpring
8.4
Lead scoring and grading
Ontraport
5.7
SharpSpring
8.7
Data quality management
Ontraport
6.2
SharpSpring
8.4
Automated sales alerts and tasks
Ontraport
7.1
SharpSpring
8.7

Campaign Management

Ontraport
7.4
SharpSpring
7.3
Calendaring
Ontraport
6.2
SharpSpring
7.1
Event/webinar marketing
Ontraport
8.7
SharpSpring
7.4

Social Media Marketing

Ontraport
7.1
SharpSpring
7.0
Social sharing and campaigns
Ontraport
7.1
SharpSpring
6.8
Social profile integration
Ontraport
7.2
SharpSpring
7.1

Reporting & Analytics

Ontraport
8.3
SharpSpring
7.7
Dashboards
Ontraport
8.7
SharpSpring
7.7
Standard reports
Ontraport
6.6
SharpSpring
7.9
Custom reports
Ontraport
9.6
SharpSpring
7.5

Platform & Infrastructure

Ontraport
7.8
SharpSpring
8.0
API
Ontraport
6.7
SharpSpring
7.9
Role-based workflow & approvals
Ontraport
8.8
SharpSpring
8.0
Customizability
Ontraport
9.5
SharpSpring
7.5
Integration with Salesforce.com
Ontraport
7.3
SharpSpring
7.9
Integration with Microsoft Dynamics CRM
Ontraport
7.3
SharpSpring
8.4
Integration with SugarCRM
Ontraport
7.3
SharpSpring
8.2

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

SharpSpring

  • Onboarding is easy for us as well as clients. Not a hassle for them.
  • Integrates smoothly with client CRM. This helps to close more sales and increases retention.
  • Visual flowchart for planning makes it easier to plan, communicate and implement things such automation processes.
  • Email having after the click tracking, keeps us informed of how out nurturing campaigns are working and what to change.
  • Advanced lead scoring to keep focused on the right things at the right time in the funnel process.
  • Lead funnel builder with Webex integration saves us time and money in getting a perfect funnel that integrates with the site perfectly.
  • Social activity history of the lead is something that gives us a real-time assessment of what is working in social media.
Matthew Maginley | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

SharpSpring

  • There are not workflows that can use custom fields from accounts.
  • You can't access the complete database of your instance.
  • It is limited to the use of information in custom fields to make arithmetic operations.
  • Is limited in the configuration of roles and permissions.
Christopher Hernandez | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.9
Based on 27 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 17 answers
The surprising thing is SharpSpring is surprisingly fast to learn and easy to use so small business owners and marketing managers can login and see SharpSpring in actions for themselves. The numerous built-in help videos allow client users to become do-it-yourself marketers, which is very important to small businesses. This also means lots of users can figure things out on their own rather than have to schedule training or log support requests.
Omar Barraza | TrustRadius Reviewer

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

SharpSpring

SharpSpring 7.3
Based on 1 answer
No answer on this topic is available.

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 17 answers
They always resolve my issue as best as they can, explain in depth and always offer many different venues to talk to them, whether it is through email, phone, etc. I can trust that it gets to someone and doesn't go into a blackhole, and I felt like they actually listen and are not dismissive.
Lucy Nguyen | TrustRadius Reviewer

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

SharpSpring

No score
No answers yet
No answers on this topic

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 6 answers
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey | TrustRadius Reviewer

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

SharpSpring

We previously used the Act-On Software through a 3rd partymarketing company.The fact that SharpSpring does not require us to use a 3rd party marketing team due to ease of use as well as offer more options at a lower price made the decision to go with SharpSpring that much easier.
Mark Percival Jr | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

SharpSpring

SharpSpring 4.5
Based on 1 answer
No answer on this topic is available.

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

SharpSpring

  • Able to use lists to focus Sales efforts on call campaigns, which lead to increased registrations.
  • Saves time by using email templates, which leads to increased productivity.
  • Simple to create forms makes call to actions a snap, which leads to increased engagement.
Chuck Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

SharpSpring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Additional Pricing Details
For the latest information on pricing, visit https://sharpspring.com/pricing/?utm=tr.

Rating Summary

Likelihood to Recommend

Ontraport
6.8
SharpSpring
8.0

Likelihood to Renew

Ontraport
9.1
SharpSpring
8.9

Usability

Ontraport
7.8
SharpSpring
8.2

Reliability and Availability

Ontraport
SharpSpring
4.5

Performance

Ontraport
7.7
SharpSpring
7.3

Support Rating

Ontraport
9.0
SharpSpring
8.7

In-Person Training

Ontraport
9.1
SharpSpring

Online Training

Ontraport
SharpSpring
4.5

Implementation Rating

Ontraport
9.1
SharpSpring
8.2

Scalability

Ontraport
8.2
SharpSpring
4.5

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