Nextiva Business Phone Service vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Ooma Office
Score 7.6 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
Nextiva Business Phone ServiceOoma Office
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
Nextiva Business Phone ServiceOoma Office
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$19.95 per user/month
Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceOoma Office
Considered Both Products
Nextiva Business Phone Service
Chose Nextiva Business Phone Service
Ooma does not have many call center features
Chose Nextiva Business Phone Service
We went from Vonage to 8x8 to Ooma, then bad issues at RingCentral before finally finding Nextiva's quality service.
Chose Nextiva Business Phone Service
I tested Ooma as part of my due diligence. I found Nextiva Business Phone Service offered my office better features and support for the cost.
Chose Nextiva Business Phone Service
The main reasons why I switched to Nextiva from these other providers are some of the features including: better call flow/management options, better customer service/support, and more premium design/layout. It was also similarly priced. I did have to trade a few things for …
Ooma Office
Chose Ooma Office
So much better, easier to use and less expensive! Overall better product. Support is heads and tails above what Nextiva pretends to offer its customers! I will save over $6000 my first year alone with Ooma. Thank you for making such a great product. You will help small …
Top Pros
Top Cons
Features
Nextiva Business Phone ServiceOoma Office
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
Ooma Office
8.1
47 Ratings
1% below category average
Hosted PBX9.380 Ratings8.425 Ratings
Multi-level Interactive Voice Response (IVR)9.497 Ratings7.831 Ratings
User templates8.7103 Ratings00 Ratings
Call reports9.1147 Ratings00 Ratings
Directory of employee names9.3143 Ratings8.241 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
Ooma Office
8.9
65 Ratings
5% above category average
Answering rules9.3170 Ratings9.357 Ratings
Call recording9.0147 Ratings8.244 Ratings
Call park9.2137 Ratings8.540 Ratings
Call screening9.1136 Ratings8.850 Ratings
Message alerts9.0168 Ratings9.756 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
Ooma Office
9.2
43 Ratings
11% above category average
Video conferencing8.866 Ratings00 Ratings
Audio conferencing9.2115 Ratings9.243 Ratings
Video screen sharing8.657 Ratings00 Ratings
Instant messaging8.790 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
Ooma Office
9.0
65 Ratings
8% above category average
Mobile app for iOS8.8141 Ratings9.052 Ratings
Mobile app for Android8.6117 Ratings9.039 Ratings
Best Alternatives
Nextiva Business Phone ServiceOoma Office
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceOoma Office
Likelihood to Recommend
9.2
(201 ratings)
8.9
(68 ratings)
Likelihood to Renew
9.6
(5 ratings)
8.0
(1 ratings)
Usability
9.7
(4 ratings)
8.1
(8 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(6 ratings)
8.1
(31 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(3 ratings)
8.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceOoma Office
Likelihood to Recommend
Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
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Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Pros
Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
Read full review
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
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Cons
Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
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Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
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Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
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Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Ooma, Inc.
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Ooma, Inc.
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Ooma, Inc.
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
Read full review
Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Ooma, Inc.
No answers on this topic
Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
Read full review
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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ScreenShots

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal