What users are saying about
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24 Ratings
5 Ratings

Ooma Office

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24 Ratings
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Score 9.4 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
Twilio Flex
Hosted PBX
Ooma Office
9.0
Twilio Flex
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
Twilio Flex
Directory of employee names
Ooma Office
8.8
Twilio Flex

Call Management

Ooma Office
9.5
Twilio Flex
Answering rules
Ooma Office
9.7
Twilio Flex
Call recording
Ooma Office
8.9
Twilio Flex
Call park
Ooma Office
9.3
Twilio Flex
Call screening
Ooma Office
9.6
Twilio Flex
Message alerts
Ooma Office
10.0
Twilio Flex

VoIP system collaboration

Ooma Office
8.8
Twilio Flex
Audio conferencing
Ooma Office
8.8
Twilio Flex

Mobile apps

Ooma Office
8.6
Twilio Flex
Mobile app for iOS
Ooma Office
9.0
Twilio Flex
Mobile app for Android
Ooma Office
8.3
Twilio Flex

Contact Center Software

Ooma Office
Twilio Flex
8.0
Agent dashboard
Ooma Office
Twilio Flex
8.0
Validate callers
Ooma Office
Twilio Flex
8.0
Outbound response
Ooma Office
Twilio Flex
8.0
Call forwarding
Ooma Office
Twilio Flex
8.0
Warm transfer
Ooma Office
Twilio Flex
8.0
Interactive voice response
Ooma Office
Twilio Flex
8.0
REST APIs
Ooma Office
Twilio Flex
8.0
Call scripts
Ooma Office
Twilio Flex
8.0
Call tracking
Ooma Office
Twilio Flex
8.0
Multichannel integration
Ooma Office
Twilio Flex
8.0
CRM software integration
Ooma Office
Twilio Flex
8.0

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
Twilio Flex
8.0

Support Rating

Ooma Office
9.7
Twilio Flex
1.0

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