What users are saying about
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24 Ratings

Ooma Office

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24 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
Vertical Wave IP
10.0
Hosted PBX
Ooma Office
9.0
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
Vertical Wave IP
10.0
Directory of employee names
Ooma Office
8.8
Vertical Wave IP
10.0
User templates
Ooma Office
Vertical Wave IP
10.0
Call reports
Ooma Office
Vertical Wave IP
10.0

Call Management

Ooma Office
9.5
Vertical Wave IP
10.0
Answering rules
Ooma Office
9.7
Vertical Wave IP
10.0
Call recording
Ooma Office
8.9
Vertical Wave IP
10.0
Call park
Ooma Office
9.3
Vertical Wave IP
10.0
Call screening
Ooma Office
9.6
Vertical Wave IP
10.0
Message alerts
Ooma Office
10.0
Vertical Wave IP
10.0

VoIP system collaboration

Ooma Office
8.8
Vertical Wave IP
Audio conferencing
Ooma Office
8.8
Vertical Wave IP

Mobile apps

Ooma Office
8.6
Vertical Wave IP
10.0
Mobile app for iOS
Ooma Office
9.0
Vertical Wave IP
10.0
Mobile app for Android
Ooma Office
8.3
Vertical Wave IP
10.0

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
Vertical Wave IP
10.0

Support Rating

Ooma Office
9.7
Vertical Wave IP

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