<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
24 Ratings

Ooma Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

West Unified Communications as a Service

West is well suited for school districts looking for a single location to manage communications and website hosting. Robocalls, parent notifications and emergency notifications are handled perfectly. West ties into your SIS so it is easy to pull the information. The initial setup, however, is a little time consuming and complicated. After it is set up, it works well.
Scott Trautwein | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
West Unified Communications as a Service
Hosted PBX
Ooma Office
9.0
West Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
West Unified Communications as a Service
Directory of employee names
Ooma Office
8.8
West Unified Communications as a Service

Call Management

Ooma Office
9.5
West Unified Communications as a Service
Answering rules
Ooma Office
9.7
West Unified Communications as a Service
Call recording
Ooma Office
8.9
West Unified Communications as a Service
Call park
Ooma Office
9.3
West Unified Communications as a Service
Call screening
Ooma Office
9.6
West Unified Communications as a Service
Message alerts
Ooma Office
10.0
West Unified Communications as a Service

VoIP system collaboration

Ooma Office
8.8
West Unified Communications as a Service
Audio conferencing
Ooma Office
8.8
West Unified Communications as a Service

Mobile apps

Ooma Office
8.6
West Unified Communications as a Service
Mobile app for iOS
Ooma Office
9.0
West Unified Communications as a Service
Mobile app for Android
Ooma Office
8.3
West Unified Communications as a Service

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

West Unified Communications as a Service

  • Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
  • Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
  • Interface is very user friendly. Little to no training is needed for basic users.
Scott Trautwein | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

West Unified Communications as a Service

  • Cost is significant. Not unreasonable, to lower price would be great.
  • Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
Scott Trautwein | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

West Unified Communications as a Service

Easier to use and more cost effective than shoutpoint
Scott Trautwein | TrustRadius Reviewer

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

West Unified Communications as a Service

  • Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same.
  • Cost was the same as our previous solution
  • Easier to use than previous solution
Scott Trautwein | TrustRadius Reviewer

Screenshots

West Unified Communications as a Service

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

West Unified Communications as a Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
West Unified Communications as a Service
9.0

Support Rating

Ooma Office
9.7
West Unified Communications as a Service

Add comparison