EagleSoft vs. Open Dental Software

Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic
images are taken and imported into the software, so there is no need to use
additional software for patient images. I can't say whether this software would be well-suited for a specialty office.

Incentivized

Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.

• Customizable KPI Reporting
• Progress Note

Incentivized

• User Interface is simple to learn
• Integrates well with all imaging programs
• Support techs are amazing, and remember your name when you call
• It's cheaper than almost all alternatives, but the value is higher
• Lots of plug-ins are available
• Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
• Lots of reports to choose from, or you can make your own

• The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
• Patterson support has a long hold time, and doesn't deliver the best support around
• The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
• If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup

Incentivized

• Open Dental [Software] has issues when users try to open more than one window at a time.
• There is no way to copy/paste provider schedules, so you have to schedule each day individually.

Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.

Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.

Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.

EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.

Incentivized

Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.

• Eaglesoft has allowed the practices to track patient billing and insurances
• Eaglesoft allows for bills to be mailed out to the patient
• Electronic prescription writing saves time
• Patient scheduling is easy to accomplish through the software

Incentivized

• The cost of Open Dental is minimal, so ROI is huge.