Lighthouse 360 vs. Open Dental Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lighthouse 360
Score 7.4 out of 10
N/A
Lighthouse 360 is a dental practice management software acquired by Yodle, then by Web.com in 2016, and then again by Henry Schein in March 2019.N/A
Open Dental Software
Score 5.5 out of 10
N/A
Open Dental Software in Portland offers digital charting and eprescribing, and document management, for dentists.N/A
Pricing
Lighthouse 360Open Dental Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lighthouse 360Open Dental Software
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lighthouse 360Open Dental Software
Considered Both Products
Lighthouse 360

No answer on this topic

Open Dental Software
Chose Open Dental Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different …
Top Pros
Top Cons
User Ratings
Lighthouse 360Open Dental Software
Likelihood to Recommend
7.0
(2 ratings)
9.5
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Lighthouse 360Open Dental Software
Likelihood to Recommend
Henry Schein
Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!
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Open Dental Software
Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.
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Pros
Henry Schein
  • templates for email campaigns
  • minimal glitches
  • good customer service
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Open Dental Software
  • User Interface is simple to learn
  • Integrates well with all imaging programs
  • Support techs are amazing, and remember your name when you call
  • It's cheaper than almost all alternatives, but the value is higher
  • Lots of plug-ins are available
  • Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
  • Lots of reports to choose from, or you can make your own
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Cons
Henry Schein
  • The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
  • The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
  • We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.
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Open Dental Software
  • Open Dental [Software] has issues when users try to open more than one window at a time.
  • There is no way to copy/paste provider schedules, so you have to schedule each day individually.
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Likelihood to Renew
Henry Schein
No answers on this topic
Open Dental Software
Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.
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Usability
Henry Schein
No answers on this topic
Open Dental Software
Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
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Support Rating
Henry Schein
No answers on this topic
Open Dental Software
Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
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Alternatives Considered
Henry Schein
Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.
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Open Dental Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
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Return on Investment
Henry Schein
  • Keeping our schedule is a huge success
  • Keeping our patients informed of our office specifics is another area of success
  • Love how easy it is to respond to a patient regarding a text
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Open Dental Software
  • The cost of Open Dental is minimal, so ROI is huge.
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ScreenShots