38 Ratings
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Score 6.6 out of 100
68 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

PVE1 is ideally suited for a mature enterprise. One with a need to map strategies to outcomes, one with top-down support and direction that will ensure its data integrity and value on a persistent basis. It is not suited for project execution or collaboration. It is best served as the system of record for project intake, resource management, and performance reporting.
Brian Tharp, PMP | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenAir PSA
5.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
Task Management
OpenAir PSA
5.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
Resource Management
OpenAir PSA
7.9
Planview Enterprise One (formerly Planview Enterprise and Troux)
Gantt Charts
OpenAir PSA
4.7
Planview Enterprise One (formerly Planview Enterprise and Troux)
Scheduling
OpenAir PSA
8.9
Planview Enterprise One (formerly Planview Enterprise and Troux)
Workflow Automation
OpenAir PSA
3.7
Planview Enterprise One (formerly Planview Enterprise and Troux)
Team Collaboration
OpenAir PSA
4.5
Planview Enterprise One (formerly Planview Enterprise and Troux)
Support for Agile Methodology
OpenAir PSA
4.1
Planview Enterprise One (formerly Planview Enterprise and Troux)
Support for Waterfall Methodology
OpenAir PSA
5.7
Planview Enterprise One (formerly Planview Enterprise and Troux)
Document Management
OpenAir PSA
4.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
Email integration
OpenAir PSA
3.7
Planview Enterprise One (formerly Planview Enterprise and Troux)
Mobile Access
OpenAir PSA
6.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
Timesheet Tracking
OpenAir PSA
7.4
Planview Enterprise One (formerly Planview Enterprise and Troux)
Change request and Case Management
OpenAir PSA
3.5
Planview Enterprise One (formerly Planview Enterprise and Troux)
Budget and Expense Management
OpenAir PSA
3.8
Planview Enterprise One (formerly Planview Enterprise and Troux)

Professional Services Automation

OpenAir PSA
6.1
Planview Enterprise One (formerly Planview Enterprise and Troux)
Quotes/estimates
OpenAir PSA
5.4
Planview Enterprise One (formerly Planview Enterprise and Troux)
Invoicing
OpenAir PSA
7.4
Planview Enterprise One (formerly Planview Enterprise and Troux)
Project & financial reporting
OpenAir PSA
5.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
Integration with accounting software
OpenAir PSA
6.6
Planview Enterprise One (formerly Planview Enterprise and Troux)

Pros

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • Planview Enterprise (PVE) provides end-to-end work management for the full spectrum of work types in one tool. Traditional project work can be fully implemented with detailed or summarized WBS, stage gates, workflow management and content management. Non-project work can be tracked in a variety of ways. There is even an option for "ticket" type work. PVE provides 4 types of resource assignments to attach people to work; each with flexible configuration options to meet the need of the organization.
  • Planview Enterprise provides robust Rating and Financial Planning capabilities, and they continue to grow in this area of the tool. Rates can be driven by attribute-based rate cards or by attaching the exact rate to the individual resource. Multiple override functions exist that allow work to be configured with the exact rates when the work is the exception to the rule. All effort data captured in the tool (both from manual entry and/or ported over from the work plans) is converted into financial data with just a few clicks. And, portfolio management of this data is easily delivered on screen.
  • The analytic options available in Planview Enterprise are broad and easily made available to the appropriate audience. They are graphic, but also drillable to the desired level of detail to facilitate analysis.
Sheri Millar | TrustRadius Reviewer

Cons

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • With power comes complexity. Users are sometimes not sure of which screen to use for certain activities. Planview has done a good job of improving the UI over the year but there are still some areas that could be simplified for the users.
  • The financial planning module does not offer enough granularity to track non-labor costs at a detailed level. Costs are grouped by unique attributes. If I want to track the purchase of 10 servers individually within a single project, I need to use a different tool.
Allan Shafer | TrustRadius Reviewer

Likelihood to Renew

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 6.8
Based on 9 answers
We have been a Planview customer since 1999 and have seen it grow and mature as a tool. We have looked at other tools and have found that PV continues to meet our needs and is easy for our resources to use. They work to stay up on the project management industry and the direction it is going, keep on on current technology so that we can work more effectively, provide excellent customer support and have great pricing for what they offer. We can purchase only the modules we need versus buying a tool where we would only use a portion of the functionality.
Carol Higgins | TrustRadius Reviewer

Usability

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 7.0
Based on 2 answers
The previous version didn't have as many rich features available on the web (right clicks, sub-menus, etc.) that would have sped up productivity on many screens.
Melissa Pershing, PMP | TrustRadius Reviewer

Reliability and Availability

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 10.0
Based on 1 answer
We are long time Planview users and its availability is only limited to our internal SLAs for nightly backups. I have never experienced any unexpected or prolonged software downtime from Planview itself.
Carol Higgins | TrustRadius Reviewer

Performance

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

No score
No answers yet
No answers on this topic

Support Rating

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 8.2
Based on 6 answers
Any issue is addressed correctly within the right amount of time. Sometimes it takes a while to be aligned on the request and to have a solution, but it doesn't happen frequently. There is a ticketing system where I can track all my requests that could be improved a little bit.
Marco De Angelis | TrustRadius Reviewer

In-Person Training

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

No score
No answers yet
No answers on this topic

Online Training

OpenAir PSA

No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 8.5
Based on 2 answers
Always have a pre-implementation meeting or conference call with Planview to ensure all are on the same page, disclosure of all and any customization (including reports) and plan for support after implementation of a specified amount of time with the assigned implementation resource. And document everything
Carol Higgins | TrustRadius Reviewer

Alternatives Considered

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

We made the tool selection back in 2002. Most competitors are now gone or purchased by someone else. At that time they were one of the few companies who had a somewhat mature and configurable budget module. We were also coming out of an Access environment, so we were comfortable with the "Excel spreadsheet" look of the tool.
Dawn Acosta | TrustRadius Reviewer

Scalability

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

No score
No answers yet
No answers on this topic

Return on Investment

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • Planview Enterprise has provided concrete data to support adding members to teams that are over utilized.
  • Planview Enterprise has helped us make data-driven decisions about which projects to continue, pause or cancel.
  • Planview Enterprise has helped us quickly show executives which projects need their attention.
Bradford Newton | TrustRadius Reviewer

Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Planview Enterprise One (formerly Planview Enterprise and Troux)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenAir PSA
6.7
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.0

Likelihood to Renew

OpenAir PSA
8.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
6.8

Usability

OpenAir PSA
9.4
Planview Enterprise One (formerly Planview Enterprise and Troux)
7.0

Reliability and Availability

OpenAir PSA
10.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
10.0

Performance

OpenAir PSA
9.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

Support Rating

OpenAir PSA
5.3
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.2

In-Person Training

OpenAir PSA
10.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

Online Training

OpenAir PSA
Planview Enterprise One (formerly Planview Enterprise and Troux)
7.0

Implementation Rating

OpenAir PSA
10.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.5

Scalability

OpenAir PSA
10.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

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