OpenAir PSA vs. WorkOtter PPM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenAir PSA
Score 6.2 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.N/A
WorkOtter PPM
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
WorkOtter is presented by the vendor as a simple, flexible, and scalable project portfolio management (PPM) solution for IT, Engineering, and Professional Service PMOs. The software manages the lifecycle of work from ideas through project planning, control, lessons learned, and close. Projects can then be rolled up to Programs (multi project efforts) or Portfolios (Roadmaps with What If Scenarios). All features were designed to support Project Teams with simplicity and usability in mind.…
$10
per user per month
Pricing
OpenAir PSAWorkOtter PPM
Editions & Modules
No answers on this topic
Time/Status
$10
per user per month
Team
$20
per user, per month
Manager
$35
per user, per month
Offerings
Pricing Offerings
OpenAir PSAWorkOtter PPM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTime/Status Tier is BEST FOR: Contractors, Consultants, Limited Team Members FUNCTIONALITY AVAILABLE:Timesheets, Adjust Estimate To Complete, Create Notes for PM and Team Members Team Tier is BEST FOR: Customers, Suppliers, Contractors, Consultants, Team Members FUNCTIONALITY INCLUDES TIME/STATUS PLUS: My Home Dashboards, Support Log Updates, Issue Updates, Changes, Timesheet & Expenses, Risks, Action Items Limited, Reporting, E-Mail Updates, Chat & Collaboration Manager Tier is BEST FOR: Project Managers, Program Managers, Executives, PMO Department Managers, Administrators FUNCTIONALITY INCLUDES TEAM PLUS: Project Management, Microsoft Project -Way Sync, Dashboard Reporting, Program Management, Resource Management, Portfolio Management, Workflow Management, Estimating and Templates
More Pricing Information
Community Pulse
OpenAir PSAWorkOtter PPM
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Top Pros
Top Cons
Features
OpenAir PSAWorkOtter PPM
Project Management
Comparison of Project Management features of Product A and Product B
OpenAir PSA
7.3
15 Ratings
3% below category average
WorkOtter PPM
9.9
2 Ratings
27% above category average
Task Management8.015 Ratings10.01 Ratings
Resource Management7.515 Ratings10.02 Ratings
Gantt Charts8.09 Ratings10.02 Ratings
Scheduling6.012 Ratings10.02 Ratings
Workflow Automation6.09 Ratings10.01 Ratings
Team Collaboration8.012 Ratings9.01 Ratings
Support for Agile Methodology6.07 Ratings10.01 Ratings
Support for Waterfall Methodology7.08 Ratings00 Ratings
Document Management8.56 Ratings00 Ratings
Email integration7.09 Ratings00 Ratings
Mobile Access7.512 Ratings00 Ratings
Timesheet Tracking7.014 Ratings10.01 Ratings
Change request and Case Management8.010 Ratings10.01 Ratings
Budget and Expense Management7.514 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
OpenAir PSA
8.6
10 Ratings
15% above category average
WorkOtter PPM
-
Ratings
Quotes/estimates8.05 Ratings00 Ratings
Invoicing9.07 Ratings00 Ratings
Project & financial reporting8.59 Ratings00 Ratings
Integration with accounting software9.07 Ratings00 Ratings
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User Ratings
OpenAir PSAWorkOtter PPM
Likelihood to Recommend
8.5
(20 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.2
(7 ratings)
-
(0 ratings)
Usability
9.4
(4 ratings)
-
(0 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
9.0
(3 ratings)
-
(0 ratings)
Support Rating
5.5
(6 ratings)
-
(0 ratings)
In-Person Training
10.0
(2 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Configurability
8.0
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
OpenAir PSAWorkOtter PPM
Likelihood to Recommend
NetSuite
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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WorkOtter
I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
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Pros
NetSuite
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
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WorkOtter
  • Users find it easy to use which is important if you have a large number of users who don't have time for a lot of training or when new hires come on-board.
  • WorkOtter has a lot of advanced features that we don't use but when we do need one, it is nice to know the feature is waiting for us. We have used several of these features for special projects.
  • It does a good job with resource management.
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Cons
NetSuite
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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WorkOtter
  • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
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Likelihood to Renew
NetSuite
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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WorkOtter
No answers on this topic
Usability
NetSuite
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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WorkOtter
No answers on this topic
Reliability and Availability
NetSuite
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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WorkOtter
No answers on this topic
Performance
NetSuite
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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WorkOtter
No answers on this topic
Support Rating
NetSuite
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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WorkOtter
No answers on this topic
In-Person Training
NetSuite
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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WorkOtter
No answers on this topic
Online Training
NetSuite
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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WorkOtter
No answers on this topic
Implementation Rating
NetSuite
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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WorkOtter
No answers on this topic
Alternatives Considered
NetSuite
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
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WorkOtter
No answers on this topic
Scalability
NetSuite
Once the system is setup, it's easy to manage and maintain.
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WorkOtter
No answers on this topic
Return on Investment
NetSuite
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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WorkOtter
  • I think it has really helped us make sure we are using resources effectively but I think it is hard to prove. Although we don't have hard ROI numbers, I believe the general feeling is that you really need a good PPM tool or will waste a lot of time and money.
  • It helps with communication since we have a standard process.
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ScreenShots

WorkOtter PPM Screenshots

Screenshot of Dashboard viewScreenshot of WorkOtter MyWork viewScreenshot of Dashboard OverviewScreenshot of Resource Usage for People, Tasks, Time, BudgetScreenshot of Over/Under resource allocation viewScreenshot of Project Management Workflow - Customizable