Likelihood to Recommend Brevo is an excellent email subscriber service provider for startups, small businesses, and budget-conscious users. BUT it's real strength is that as your business scales, so too does Brevo's services. As mentioned in my review, when compared to over-hyped, and super-expensive
AWeber , Brevo wins out in every singly department. Not every 1000, 10000, etc. sub list generates thousands in revenue. So why do other companies charge as if it's a large profitable corporation based on the sub number thresholds? Brevo is reasonably priced without sacrificing solid service. HIGHLY recommended.
Read full review OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Read full review Pros Sendinblue allows you to send emails that do not arrive in spam Sendinblue, through its security measures and filters, helps keep contact databases well organized and up to date Sendinblue offers an easy-to-use newsletter creation tool and, in case of lack of inspiration, many templates Read full review Trans SMS WhatsApp for Business Marketing automation Dashboards Great Customer Success team Read full review Cons not easy to move/duplicate sections. much easier to just drag and drop. still working this out. don't like the logo or text included with the newsletter sign up form. have now upgraded, but think this should not be included for lower pricing plans not getting issues completely answered by support team. currently have an issue with email sign up not working on mobile. have been told it is not working, but not given any suggestions on how to fix this. have had unusual issue come up with a link. On 2 separate occasions, with 2 separate newsletters that went out, and 2 different images/articles/links, the link was wrong. Even though we checked it, previewed it and sent test email before we sent out these newsletters and these links were correct. It is the section at the bottom of our current newsletter. On both these occasions, when the customer has forwarded the email they received to us, the link was was to an old link - and it was the same old link on both occasions. We have asked for this to be looked into and are waiting on reply. We are going to try to delete this section this week and re-create. It is not a good look for us. We have another issue with how our newsletter is previewing in Outlook. The images and the text are not lining up - not on every section, but on 2 sections out of the 5 sections. Also, the Read Full Article text in the button is not showing properly. Again, not a professional look for us which we are not happy with. Read full review OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers. The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients. Read full review Likelihood to Renew SendinBlue is providing an excellent value to my business by simplifying and speeding up the way that we interact with our customers
Read full review Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Read full review Usability I am a web designer and systems admin. I have not found anything with this system that was hard to use. Other systems make it hard to do simple tasks and is very limiting. SendinBlue doesn't limit you.
Read full review Infobip gradually introduces things sometimes which is difficult to implement
Read full review Reliability and Availability I have never had any planned outages in the time I have been using the software and have had no issues with accessing it.
Read full review Performance Everything loads very quickly, it saves as you go along so you're unlikely to loose work if your computer fails. Reports are there immediately too so you're able to act quickly on customer engagement.
Read full review Support Rating These people helped me identify errors when setting up DKIM and were more than helpful in trying to diagnose low open rates with a few campaigns identifying where improvement can be made and how to more effectively manage contact lists. The support is excellent.
Read full review - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Read full review Implementation Rating If you follow all the steps of the setup process they give you, any one can set this up in about 1 - 2 hours.
Read full review A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Read full review Alternatives Considered I selected Sendinblue because my users and customers don't speak and read English, so the french version of an email solution was the best way to answer them. Since 2017, I always recommended Sendinblue to my customers and partners, even if they use another solution, I convert them and never go back again.
Read full review As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Read full review Scalability They have multiple options for upgrading bigger senders or if you need more emails sent in a month.
Read full review Return on Investment The ROI has been very positive - We have been able to bring the entire process in-house to the marketing department We are saving time and money by not involving outside contractors We save resources by not involving I.T. The amount of time we save by being able to create the email from concept to completion, all by one person, is astronomical. We save some cost by using the Sendinblue stock image options Read full review OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution. We are able to provide enterprise level SMS services in a reliable and cost-effective way. Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket. Read full review ScreenShots