What users are saying about
2 Ratings
8 Ratings
2 Ratings
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Score 7.6 out of 100
8 Ratings
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Score 9 out of 100

Likelihood to Recommend

OpenMarket

OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Anonymous | TrustRadius Reviewer

WompMobile

At first look we were not sure if WompMobile was well suited for E-Commerce because they had very few examples of E-Commerce sites within their portfolio. We spoke with the team at WompMobile and those concerns were tossed right out the window. I can't think of any scenario where WompMobile would not be able to provide the right mobile solution.
Nicholas Scilingo | TrustRadius Reviewer

Pros

OpenMarket

  • OpenMarket is very responsive and provides top-tier customer support.
  • OpenMarket is able to support large scale campaigns, in a high throughput velocity.
  • OpenMarket has industry knowledge to ensure shortcode programs are approved by the carriers in a timely manner.
Anonymous | TrustRadius Reviewer

WompMobile

  • Delivery. On time delivery of design and updates.
  • Access. Whenever we have a question or need something communication is immediate.
  • Best practices. Our speed and SEO scores are outstanding. When Google changes algorithms our mobile site is already prepped for it.
  • Maintenance. If assets pulled from our main site create problems on mobile we are informed right away.
  • Improvements. WompMobile regularly investigates and offers improvements to functionality as the mobile space develops.
Jocelyn Altman | TrustRadius Reviewer

Cons

OpenMarket

  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
Anonymous | TrustRadius Reviewer

WompMobile

  • Support Options. We struggled a bit with not having a 24x7 support option from WompMobile. Even though we haven't had to use it, and a global company like us would feel better with a 24x7 support option. We even expected to pay more to have that comfort for "just in case" scenarios. However, their speed in responding to your production issue has been phenomenal, and it makes you wonder if the current model is way better than a 24x7 support option where they might have to hire less costly labor who would take longer to resolve your issue.
  • Test Environment. We struggled not having our test environment connected to their test environment. They have a test environment where they show you the changes, but it's not accessible through your test environment. It's a different concept.
  • Reporting. WompMobile doesn't have a portal or dashboard for customers to see the hits and performance metrics of their site.
Tien Le | TrustRadius Reviewer

Likelihood to Renew

OpenMarket

No score
No answers yet
No answers on this topic

WompMobile

WompMobile 9.1
Based on 1 answer
Great solution and development team
Michael Jensen | TrustRadius Reviewer

Support Rating

OpenMarket

No score
No answers yet
No answers on this topic

WompMobile

WompMobile 9.1
Based on 1 answer
Great development support
Michael Jensen | TrustRadius Reviewer

Alternatives Considered

OpenMarket

As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Anonymous | TrustRadius Reviewer

WompMobile

I have no basis of comparison. I stumbled upon WompMobile from a mention by This American Life (I think), and worked it out with them. Looked no further
Paul Thompson | TrustRadius Reviewer

Return on Investment

OpenMarket

  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
Anonymous | TrustRadius Reviewer

WompMobile

  • Our mobile site was pretty basic, but once WompMobile changed the site, we saw increased results across our site. Our site runs smoother than before, leading to more positive customer experiences.
  • The site runs faster as well, allowing our customers to shop longer and quicker.
Andrew Baumann | TrustRadius Reviewer

Screenshots

Pricing Details

OpenMarket

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WompMobile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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