OpenPhone vs. Shared Contacts for Gmail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Shared Contacts for Gmail
Score 8.7 out of 10
N/A
Shared Contacts for Gmail enables Google Workspace (G-Suite) & Gmail users to create, manage, share team address books (labels) from anywhere (Gmail, Google Contacts, Mobile phones etc.). Define access permissions exactly like you would do with a Google Doc: View Only Edit Delete permission Re-share Transfer of ownership Access contacts shared from anywhere in a workspace (Gmail, Google Contacts, Calendar, Mobile phones etc.).…
$0.99
per user per month
Pricing
OpenPhoneShared Contacts for Gmail
Editions & Modules
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Lite
$0.99
per user per month
Team
$1.79
per user per month
Business
$2.59
per user per month
Offerings
Pricing Offerings
OpenPhoneShared Contacts for Gmail
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$0.99 per user per month
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Community Pulse
OpenPhoneShared Contacts for Gmail
Top Pros
Top Cons
Features
OpenPhoneShared Contacts for Gmail
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
OpenPhone
9.2
3 Ratings
12% above category average
Shared Contacts for Gmail
-
Ratings
Hosted PBX9.52 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.63 Ratings00 Ratings
User templates7.32 Ratings00 Ratings
Call reports9.52 Ratings00 Ratings
Directory of employee names10.02 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
OpenPhone
9.1
7 Ratings
8% above category average
Shared Contacts for Gmail
-
Ratings
Answering rules8.34 Ratings00 Ratings
Call recording10.06 Ratings00 Ratings
Call park8.33 Ratings00 Ratings
Call screening9.85 Ratings00 Ratings
Message alerts9.15 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
OpenPhone
9.8
8 Ratings
17% above category average
Shared Contacts for Gmail
-
Ratings
Audio conferencing9.63 Ratings00 Ratings
Instant messaging10.08 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
OpenPhone
9.5
8 Ratings
13% above category average
Shared Contacts for Gmail
-
Ratings
Mobile app for iOS9.58 Ratings00 Ratings
Mobile app for Android9.43 Ratings00 Ratings
Best Alternatives
OpenPhoneShared Contacts for Gmail
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Affinity
Affinity
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Kintone
Kintone
Score 8.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Daylite
Daylite
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenPhoneShared Contacts for Gmail
Likelihood to Recommend
9.3
(8 ratings)
8.9
(6 ratings)
User Testimonials
OpenPhoneShared Contacts for Gmail
Likelihood to Recommend
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Shared Contacts for Gmail
Shared Contacts for Gmail is well suited for organizations that generate and coordinate long term partnerships and that have a big remote working component as a main form or working. It is less appropriate with organizations dedicated to sales and performance based ways of working. I would recommend it for medium size organizations.
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Pros
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
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Shared Contacts for Gmail
  • Helps manage contact lists and distribution lists.
  • Eliminates the need for the use of an additional platform, like a CRM, to manage contacts.
  • Makes it easier to share contacts with a targeted audience with the flexibility to be selective about who the data is being shared with.
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Cons
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
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Shared Contacts for Gmail
  • I have been looking for a way to share our contacts within our organization for a while now. This process really improves how we were doing it within Google Sheets.
  • My only negative is that it has taken so long for it to be functional within Google.
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Alternatives Considered
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Shared Contacts for Gmail
My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.
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Return on Investment
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
Shared Contacts for Gmail
  • More contact with clients
  • Keeping track of contact information no matter the places
  • Clients like the familiarity that is created by the constant check on them
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ScreenShots

Shared Contacts for Gmail Screenshots

Screenshot of Easily set the access permissions while sharing your Google ContactsScreenshot of Sync your shared contacts with just a clickScreenshot of Share contacts with ease