Likelihood to Recommend If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
Read full review Pros It's great for texting. It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop. UI is great and really intuitive. Read full review The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams. We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers. I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier. Read full review Cons Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable. N/A honestly excellent product for the price. Read full review Read full review Alternatives Considered OpenPhone has an easier user interface than
Grasshopper . Years ago when I was using
Grasshopper , I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions.
Grasshopper 's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion,
Grasshopper was an inferior service/product in almost every way.
Read full review Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
Read full review Return on Investment Provided us with a simple, yet robust phone system for our small business Price can be lower for premium, and for multiple users Read full review We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased. Read full review ScreenShots