OpenPhone vs. Telonium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Telonium
Score 8.8 out of 10
N/A
Telonium is a telephony and VoIP software solution from Telonium.
$25
per month
Pricing
OpenPhoneTelonium
Editions & Modules
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Call Recording
$9
per month + $0.25/hr of storage.
Virtual Extension
$15
per month
Regular Extension
$25
per month
Offerings
Pricing Offerings
OpenPhoneTelonium
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Features
OpenPhoneTelonium
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
OpenPhone
9.2
3 Ratings
12% above category average
Telonium
8.7
3 Ratings
6% above category average
Hosted PBX9.52 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)9.63 Ratings9.03 Ratings
User templates7.32 Ratings8.03 Ratings
Call reports9.52 Ratings9.03 Ratings
Directory of employee names10.02 Ratings8.73 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
OpenPhone
9.1
7 Ratings
8% above category average
Telonium
9.1
3 Ratings
8% above category average
Answering rules8.34 Ratings8.73 Ratings
Call recording10.06 Ratings9.33 Ratings
Call park8.33 Ratings9.03 Ratings
Call screening9.85 Ratings9.33 Ratings
Message alerts9.15 Ratings9.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
OpenPhone
9.8
8 Ratings
17% above category average
Telonium
9.1
3 Ratings
10% above category average
Audio conferencing9.63 Ratings8.73 Ratings
Instant messaging10.08 Ratings9.03 Ratings
Video conferencing00 Ratings9.33 Ratings
Video screen sharing00 Ratings9.33 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
OpenPhone
9.5
8 Ratings
13% above category average
Telonium
8.8
3 Ratings
6% above category average
Mobile app for iOS9.58 Ratings9.03 Ratings
Mobile app for Android9.43 Ratings8.73 Ratings
Best Alternatives
OpenPhoneTelonium
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenPhoneTelonium
Likelihood to Recommend
9.3
(8 ratings)
9.0
(3 ratings)
User Testimonials
OpenPhoneTelonium
Likelihood to Recommend
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
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Telonium
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
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Pros
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
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Telonium
  • The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
  • We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
  • I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
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Cons
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
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Telonium
  • It should include video
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Alternatives Considered
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
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Telonium
Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
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Return on Investment
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
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Telonium
  • We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased.
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ScreenShots