OpenText Universal Discovery and Universal CMDB vs. SAP LeanIX Enterprise Architecture

Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.

Incentivized

Not a 10, because now SAP is owner, there remains uncertainty on the development and pricing strategy. we struggle a bit with defining thr complex architecture of our non-sap ERP platform, but we learn as we go.

Very interesting also to start up interfaces, seems to work very well and helpfull in maintaining the proper insights

Incentivized

• Management and organization of Configuration Items
• Ensures a single and uniform source of database to avoid any ambiguity between departments.
• Proper delivery of services

Incentivized

• User friendly
• Configurable
• Relations between fact sheets
• Lifecycle management
• Self build reports

Incentivized

• When getting started the Cloud deployment may be not that easy.
• To manipulate the system deeply requires a professional operator.
• Working on large data project.

Incentivized

• More depth in initiatives.
• Pre- fill with complete architecture of major solutions (like M365, infor m3 or other non SAP solutions)

Incentivized

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.

Incentivized

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.

Incentivized

Upgrades from old versions were really hard to handle.

Incentivized

Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.

Incentivized

We did not do a comparisson

Incentivized

• ensured proper service delivery which helped organizations to grow
• It was a little expensive for the company.
• Mainly had a positive impact especially in the cases of risk assessment and analysis.

Incentivized

• We use it for portfolio management and through its use, are enabled for better prioritization and selection of projects
• We reduced our application portfolio that were overlapping in features
• We identified weak process areas and are now able to challenge business projects in relation to process maturity and user happiness

Incentivized