OpenText Content Suite Platform vs. OpenText Email Archiving and Management

Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.

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The OpenText Email Archiving and Management solution allows us to centrally manage all of your mailboxes, including PSTs, MSG files, and EMLs. Before implementing this solution, we had several different tools that struggled to work across platforms. It is a great email archiving and management tool for any business no matter its size. It's extremely user-friendly for the everyday employee and the tech support team is fantastic.

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• Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
• Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
• The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
• Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

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• It Reduces the risk of email tampering or illegal destruction.
• Cost-effective email storage.
• Easily manage a large number of emails and able to find specific with advance search.
• User Friendly.

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• The user interface and configurability of that interface lack a lot of flexibility and modern tools.
• There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
• Management of audit and content history needs to be modernized and made more dynamic and sustainable.

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• Implementation can be a little sluggish.
• Indexing can take a moment if injecting old data.

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The staff is comfortable with it and I doubt they'd change at this point.

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The interface is easy to understand and learn quickly.

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I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.

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• I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.

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OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

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No, it's pretty easy to implement and use.

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Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.

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With the power and advantage of the Zix and AppRiver products now part of the solution, consider adding email encryption to your deployment as well.

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• With OpenText Content Suite, we can easily keep documents safe
• Document collaboration is easy with OpenText
• We can easily handle invoicing and automation thanks to features such as content capture and imaging.
• With OpenText Content Suite, there is better file sync and archiving

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• Saves our time and money by managed and retain all of our important business emails in one place.

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