Likelihood to Recommend Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
Read full review Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Read full review Pros Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in. Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan. The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access. Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance. Read full review Complex routing of tasks based on calculated criteria Linking between tasks and accessing relevant information Organising, scheduling and prioritising Different views for different people Read full review Cons The user interface and configurability of that interface lack a lot of flexibility and modern tools. There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM. Management of audit and content history needs to be modernized and made more dynamic and sustainable. Read full review The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality. Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool. One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice. Read full review Likelihood to Renew The staff is comfortable with it and I doubt they'd change at this point.
Read full review There are other products that seem to be a better fit for future initiatives.
Read full review Usability The interface is easy to understand and learn quickly.
Read full review Although it is intuitive to use it does require training
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Reliability and Availability I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Read full review Performance I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either. Read full review Support Rating OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Read full review Great customer service for an API support related query
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Implementation Rating No, it's pretty easy to implement and use.
Read full review Alternatives Considered Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
Read full review We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Read full review Return on Investment With OpenText Content Suite, we can easily keep documents safe Document collaboration is easy with OpenText We can easily handle invoicing and automation thanks to features such as content capture and imaging. With OpenText Content Suite, there is better file sync and archiving Read full review The development of the ticketing system has enabled us to greatly improve customer relationships The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution Management information from the system has improved decision making Read full review ScreenShots