What users are saying about
69 Ratings
16 Ratings
69 Ratings
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Score 7.8 out of 100
16 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

OpenText MBPM

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
OpenText MBPM
Content capture & imaging
OpenText ECM
8.6
OpenText MBPM
File sync, storage & archiving
OpenText ECM
8.6
OpenText MBPM
Document management
OpenText ECM
9.1
OpenText MBPM
Records management
OpenText ECM
7.0
OpenText MBPM
Content search & retrieval
OpenText ECM
8.5
OpenText MBPM
Enterprise content collaboration
OpenText ECM
7.5
OpenText MBPM
Content publishing & creation
OpenText ECM
6.0
OpenText MBPM
Security, risk management & information governance
OpenText ECM
8.2
OpenText MBPM
Contract lifecycle management
OpenText ECM
8.1
OpenText MBPM
Automated workflows
OpenText ECM
7.3
OpenText MBPM
Artificial intelligence
OpenText ECM
4.8
OpenText MBPM
Mobile support
OpenText ECM
4.6
OpenText MBPM
Integration
OpenText ECM
7.9
OpenText MBPM

Reporting & Analytics

OpenText ECM
OpenText MBPM
6.9
Dashboards
OpenText ECM
OpenText MBPM
7.8
Standard reports
OpenText ECM
OpenText MBPM
9.0
Custom reports
OpenText ECM
OpenText MBPM
4.0

Process Engine

OpenText ECM
OpenText MBPM
7.3
Process designer
OpenText ECM
OpenText MBPM
8.2
Process simulation
OpenText ECM
OpenText MBPM
7.2
Business rules engine
OpenText ECM
OpenText MBPM
9.0
SOA support
OpenText ECM
OpenText MBPM
6.0
Process player
OpenText ECM
OpenText MBPM
7.0
Support for modeling languages
OpenText ECM
OpenText MBPM
8.0
Form builder
OpenText ECM
OpenText MBPM
6.8
Model execution
OpenText ECM
OpenText MBPM
6.2

Collaboration

OpenText ECM
OpenText MBPM
7.5
Social collaboration tools
OpenText ECM
OpenText MBPM
7.5

Content Management Capabilties

OpenText ECM
OpenText MBPM
6.0
Content management
OpenText ECM
OpenText MBPM
6.0

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

OpenText MBPM

  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
Peter Green | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

OpenText MBPM

  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
Eden Mack | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 8.0
Based on 4 answers
There are other products that seem to be a better fit for future initiatives.
Matt Temple | TrustRadius Reviewer

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 9.0
Based on 1 answer
Although it is intuitive to use it does require training
Harish Rajput | TrustRadius Reviewer

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

OpenText MBPM

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

OpenText MBPM

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
Great customer service for an API support related query
Harish Rajput | TrustRadius Reviewer

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

OpenText MBPM

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

OpenText MBPM

  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Peter Green | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText MBPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
OpenText MBPM
7.2

Likelihood to Renew

OpenText ECM
8.0
OpenText MBPM
8.0

Usability

OpenText ECM
8.0
OpenText MBPM
9.0

Reliability and Availability

OpenText ECM
8.0
OpenText MBPM

Performance

OpenText ECM
8.5
OpenText MBPM

Support Rating

OpenText ECM
8.0
OpenText MBPM
10.0

Implementation Rating

OpenText ECM
8.4
OpenText MBPM
10.0

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