What users are saying about
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Oracle WebCenter Content

WebCenter Content is suitable for payables invoice processing for companies with a huge volume of paper invoices. 80% of data entry effort can be reduced.For small companies with less volume, WebCenter may not make sense. WebCenter is not perfect. It has some issues. We raised enhancement requests with Oracle, hopefully, Oracle will resolve them soon.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Oracle WebCenter Content
7.5
Content capture & imaging
OpenText ECM
8.6
Oracle WebCenter Content
7.5
File sync, storage & archiving
OpenText ECM
8.6
Oracle WebCenter Content
8.0
Document management
OpenText ECM
9.0
Oracle WebCenter Content
7.6
Records management
OpenText ECM
7.0
Oracle WebCenter Content
7.5
Content search & retrieval
OpenText ECM
8.5
Oracle WebCenter Content
8.0
Enterprise content collaboration
OpenText ECM
7.5
Oracle WebCenter Content
9.0
Content publishing & creation
OpenText ECM
6.0
Oracle WebCenter Content
6.5
Security, risk management & information governance
OpenText ECM
8.2
Oracle WebCenter Content
7.0
Contract lifecycle management
OpenText ECM
8.1
Oracle WebCenter Content
7.0
Automated workflows
OpenText ECM
7.3
Oracle WebCenter Content
7.5
Artificial intelligence
OpenText ECM
4.8
Oracle WebCenter Content
6.0
Mobile support
OpenText ECM
4.6
Oracle WebCenter Content
Integration
OpenText ECM
7.8
Oracle WebCenter Content
8.1

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Oracle WebCenter Content

  • It provided one single repository with a URL link to access each AP invoice.
  • It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
  • It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
  • It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
  • Reduce a lot of manual efforts, manual errors and workforce.
Girish Mehta | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Oracle WebCenter Content

  • Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
  • Separating an invoice with multiple lines for different departments is not an easy task.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 7.9
Based on 2 answers
The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.
Lee Cornelison | TrustRadius Reviewer

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 6.0
Based on 1 answer
It meets all required functionality requirements -- but handles none of them in an exceptional manner
Lee Cornelison | TrustRadius Reviewer

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Oracle WebCenter Content

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Oracle WebCenter Content

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 5.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Oracle WebCenter Content

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.
Scott Lewis | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Oracle WebCenter Content

  • We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
  • WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
  • WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
  • Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle WebCenter Content

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.2
Oracle WebCenter Content
7.5

Likelihood to Renew

OpenText ECM
8.0
Oracle WebCenter Content
7.9

Usability

OpenText ECM
8.0
Oracle WebCenter Content
6.0

Reliability and Availability

OpenText ECM
8.0
Oracle WebCenter Content

Performance

OpenText ECM
8.5
Oracle WebCenter Content

Support Rating

OpenText ECM
8.0
Oracle WebCenter Content
5.0

Implementation Rating

OpenText ECM
8.4
Oracle WebCenter Content

Add comparison