What users are saying about
69 Ratings
114 Ratings
69 Ratings
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Score 7.8 out of 100
114 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Pentaho

The tool is fast, visually attractive and intuitive to use, but we also have an implementation of Qlik Sense and Pentaho pales in comparison to the overall capabilities. I recommend the tool, but everyone’s solution need is unique, so it may not be the right fit. Larger tools like Qlik are more versatile and easier to recommend. More expensive, yes, but you usually get what you pay for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Pentaho
Content capture & imaging
OpenText ECM
8.6
Pentaho
File sync, storage & archiving
OpenText ECM
8.6
Pentaho
Document management
OpenText ECM
9.0
Pentaho
Records management
OpenText ECM
7.0
Pentaho
Content search & retrieval
OpenText ECM
8.5
Pentaho
Enterprise content collaboration
OpenText ECM
7.5
Pentaho
Content publishing & creation
OpenText ECM
6.0
Pentaho
Security, risk management & information governance
OpenText ECM
8.2
Pentaho
Contract lifecycle management
OpenText ECM
8.1
Pentaho
Automated workflows
OpenText ECM
7.3
Pentaho
Artificial intelligence
OpenText ECM
4.8
Pentaho
Mobile support
OpenText ECM
4.6
Pentaho
Integration
OpenText ECM
7.9
Pentaho

BI Standard Reporting

OpenText ECM
Pentaho
7.0
Pixel Perfect reports
OpenText ECM
Pentaho
6.4
Customizable dashboards
OpenText ECM
Pentaho
8.4
Report Formatting Templates
OpenText ECM
Pentaho
6.1

Ad-hoc Reporting

OpenText ECM
Pentaho
7.2
Drill-down analysis
OpenText ECM
Pentaho
7.7
Formatting capabilities
OpenText ECM
Pentaho
6.7
Integration with R or other statistical packages
OpenText ECM
Pentaho
7.0
Report sharing and collaboration
OpenText ECM
Pentaho
7.6

Report Output and Scheduling

OpenText ECM
Pentaho
6.9
Publish to Web
OpenText ECM
Pentaho
7.3
Publish to PDF
OpenText ECM
Pentaho
8.6
Report Versioning
OpenText ECM
Pentaho
7.0
Report Delivery Scheduling
OpenText ECM
Pentaho
5.8
Delivery to Remote Servers
OpenText ECM
Pentaho
5.7

Data Discovery and Visualization

OpenText ECM
Pentaho
8.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
OpenText ECM
Pentaho
8.9
Location Analytics / Geographic Visualization
OpenText ECM
Pentaho
7.5
Predictive Analytics
OpenText ECM
Pentaho
7.9

Access Control and Security

OpenText ECM
Pentaho
7.4
Multi-User Support (named login)
OpenText ECM
Pentaho
8.0
Role-Based Security Model
OpenText ECM
Pentaho
8.0
Multiple Access Permission Levels (Create, Read, Delete)
OpenText ECM
Pentaho
7.0
Single Sign-On (SSO)
OpenText ECM
Pentaho
6.5

Mobile Capabilities

OpenText ECM
Pentaho
7.8
Responsive Design for Web Access
OpenText ECM
Pentaho
8.4
Dedicated iOS Application
OpenText ECM
Pentaho
7.0
Dedicated Android Application
OpenText ECM
Pentaho
7.9
Dashboard / Report / Visualization Interactivity on Mobile
OpenText ECM
Pentaho
7.9

Application Program Interfaces (APIs) / Embedding

OpenText ECM
Pentaho
7.1
REST API
OpenText ECM
Pentaho
6.7
Javascript API
OpenText ECM
Pentaho
6.5
iFrames
OpenText ECM
Pentaho
6.7
Java API
OpenText ECM
Pentaho
7.9
Themeable User Interface (UI)
OpenText ECM
Pentaho
5.7
Customizable Platform (Open Source)
OpenText ECM
Pentaho
9.2

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Pentaho

  • Being able to use the OLAP Analyzer tool saved our organization a lot of time in not needing to develop an OLAP tool on our own.
  • The ability to customize the tool and integrate all the internationalization we required was pretty straightforward.
Anonymous | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Pentaho

  • At first, one needs to learn the basic concept of this software before going for the implementation. Once you are an expert on this then you will rock it.
  • Some of the basic features need to be enhanced such as sharing and collaboration capabilities
  • Needs to support automatically generated analytic visualizations or models
Ilham AB | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Pentaho

Pentaho 8.8
Based on 11 answers
I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
Adam O'Connor | TrustRadius Reviewer

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Pentaho

Pentaho 5.0
Based on 1 answer
I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.
Deepak Paramanand | TrustRadius Reviewer

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Pentaho

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Pentaho

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Pentaho

Pentaho 9.9
Based on 4 answers
We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.
Sandro Frattura | TrustRadius Reviewer

Online Training

OpenText ECM

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 9.5
Based on 2 answers
Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
Stephanie Dozier | TrustRadius Reviewer

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Pentaho

Pentaho 5.0
Based on 2 answers
Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
Deepak Paramanand | TrustRadius Reviewer

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Pentaho

I was not with the company when they selected Pentaho over any other tool. As per my experience, I would recommend Pentaho. One of the reasons are that it is open source. If you know JAVA, you can create your own plugins. I have found its customer support pretty good and quick. And the most important thing is the cost. If you are not using the DI server, you can just use the community edition and it should fulfil your purpose too.
Nikhil Karkare | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Pentaho

  • It's cheap. The version we have is free, so it has an immediate positive impact on ROI in that regard. However, a lot of our developers don't like it, which eats away our ability to be effective and productive.
  • It gets the job done. It may not be the most elegant tool, but for our purposes it works. There are probably better tools out there, and Pentaho has limited capabilities, but at the end of the day it works well enough.
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pentaho

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
Pentaho
7.7

Likelihood to Renew

OpenText ECM
8.0
Pentaho
8.8

Usability

OpenText ECM
8.0
Pentaho
5.0

Reliability and Availability

OpenText ECM
8.0
Pentaho

Performance

OpenText ECM
8.5
Pentaho

Support Rating

OpenText ECM
8.0
Pentaho
9.9

Online Training

OpenText ECM
Pentaho
9.5

Implementation Rating

OpenText ECM
8.4
Pentaho
5.0

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