What users are saying about
69 Ratings
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79 Ratings
69 Ratings
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Score 7.8 out of 100

Seismic

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79 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Seismic

Seismic provides tools that allow for a seller to send a customer facing presentation or document to their customers in bulk. Then, through the insights provided, a seller can go into Seismic and see which customers opened the document, what pages or slides the customer looked at, and for how long each customer viewed that slide or page. Now, the seller knows what product or service this customer is interested in, and can not only prepare with this information, but can also jump directly into this with the customer, so there is no waste in preparing for products the customer won't be interested in.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Seismic
Content capture & imaging
OpenText ECM
8.6
Seismic
File sync, storage & archiving
OpenText ECM
8.6
Seismic
Document management
OpenText ECM
9.0
Seismic
Records management
OpenText ECM
7.0
Seismic
Content search & retrieval
OpenText ECM
8.5
Seismic
Enterprise content collaboration
OpenText ECM
7.5
Seismic
Content publishing & creation
OpenText ECM
6.0
Seismic
Security, risk management & information governance
OpenText ECM
8.2
Seismic
Contract lifecycle management
OpenText ECM
8.1
Seismic
Automated workflows
OpenText ECM
7.3
Seismic
Artificial intelligence
OpenText ECM
4.8
Seismic
Mobile support
OpenText ECM
4.6
Seismic
Integration
OpenText ECM
7.9
Seismic

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Seismic

  • Seismic allows for one location to store all relevant content so that associates are not having to spend as much time searching for what they need.
  • Seismic provides the ability to fully customize content such that one template can serve many needs with the simple ability to answer questions that drive the customization in the content. This customization can range from simple to quite complex depending on your level of expertise with the tool.
  • Seismic provides a lot of flexibility when it comes to organizing your content and how to make the experience of accessing that content unique to the needs of each user in the system.
Jamie Clarke | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Seismic

  • It's very difficult to edit/update the content in our LiveDoc because of the way it was coded by Seismic. They are in the process of helping us fix this problem, but it hasn't been ameliorated yet.
  • Responses to questions submitted via email are not always responded to in a timely fashion.
  • I know this is the same as the first bullet, but it bears repeating that the LiveDoc is laborious to update. The inability to edit content easily is a hindrance to our daily workflow.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Seismic

Seismic 7.8
Based on 33 answers
I have never tried chatting/calling with Support for Seismic. However, from others that I have talked to that use Seismic in more of an administrative role, they have been easy to work with and are of great assistance. I think it's a good thing I've never needed to talk to support, as it means I haven't had any issues to this point.
Anonymous | TrustRadius Reviewer

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Seismic

Savo, Google Drive, Shared foldersSavo - was best in class a long time ago (and has since been bought by Seismic) - but required a lot of administrative work to setup and maintain. I had three people working on it full time to create pages and managing content. Shared folders and google drive are good to share content, but terrible at searching and tagging (not fully indexed and no tagging)
Ron Totah | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Seismic

  • Seismic eliminates the time and hassle of sending out an email to colleagues with an attachment for a meeting. Plus, it eliminates the potential for someone being inadvertently excluded from the email.
  • A significant amount of time had to be dedicated to user training to increase adoption across the company and make the platform worth the investment.
  • Seismic has brought increased levels of productivity and efficiency to my company.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Seismic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
Seismic
7.6

Likelihood to Renew

OpenText ECM
8.0
Seismic

Usability

OpenText ECM
8.0
Seismic

Reliability and Availability

OpenText ECM
8.0
Seismic

Performance

OpenText ECM
8.5
Seismic

Support Rating

OpenText ECM
8.0
Seismic
7.8

Implementation Rating

OpenText ECM
8.4
Seismic

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